AI Workflow Factory Make transformation continuous Drive transformation as a continuous flow, not as a series of projects. See what to improve, build something new, then run, extend, learn and repeat. Contact Sales Learn More
AI Workflow Factory Contact Sales Overview Features Platform Resources FAQ
A continuous loop, not a project pipeline Close the gap between what AI makes possible and what your business can put to work. Act on more opportunities Quickly move high-value improvements out of the backlog and into production. Keep improving your workflows See whether each improvement moved the KPI, then use that result to give the next cycle a head start. Expand AI, not risk Put more to work without increasing governance gaps, operational risk, or IT overhead.
Discover, build, run, and extend Bring the full loop together on one governed platform.
Discover
Move the metrics that measure your business See where performance is falling short and what’s causing it. Prioritize improvements most likely to affect the KPI. Explore Process Intelligence
Build
Turn opportunity into working solutions Start with enterprise data, context, and standards to build apps, workflows, automations, and agents.
Related links Autonomous Engineer Build Agent
Run
Safely put your solutions to work Deploy and operate at scale with the security, governance, and auditability your enterprise already trusts.
Related links App Engine App Development Governance
Extend
Enable autonomous execution wherever work happens Let Arc complete work across apps, files, systems, and workflows, with your enterprise rules applied before it acts.
Related links Arc Action Fabric
Unify AI and workflows with the ServiceNow platform Bring AI creation, workflow execution, enterprise context, and governance together on one platform. Explore Platform
See AI Workflow Factory In Action See how one team found, built, and shipped three order management fixes fast.
Discover these resources Article Orchestration and App Dev leader Discover why ServiceNow is a leader in the Gartner® BOAT and AI-Augmented Low-Code Magic Quadrants™. Video CTA Read on Workflow® Press Release ServiceNow Launches AI Workflow Factory Get the full story behind the latest ServiceNow announcement and what it means for our customers. Video CTA Read Press Release Solution Brief From chaos to continuous transformation Explore the benefits and capabilities of AI Workflow Factory, and learn how it powers workflow innovation.  Video CTA Download Brief Capability Autonomous Engineer Learn how to turn ideas into implemented changes and scale autonomous execution with oversight. Video CTA Learn More
Frequently asked questions Expand All Collapse All What is AI Workflow Factory?
AI Workflow Factory helps enterprises discover what should change, safely builds and runs solutions, and extends autonomous execution anywhere work happens.
How does it help my business?
It gives teams the power to act on the right AI opportunities by connecting insight, development, governance, runtime, and execution on one platform.
Can we use our existing AI tools?
Yes. Teams can build with ServiceNow or preferred AI development tools, then run, govern, and scale the results on ServiceNow.
What is Arc?
Arc is a long-running AI agent that takes on your work. It operates from a personal desktop or its own secure cloud computer and is governed and secured by ServiceNow AI Control Tower with NVIDIA OpenShell.
Is AI Workflow Factory only for existing workflows?
No. Use it to improve existing workflows or create new apps, workflows, agents, and automations based on what your business needs next.
Talk with an expert Connect with us and see how AI Workflow Factory can help you discover, build, run, and extend AI workflows. Contact Us