ServiceNow Otto | The AI assistant for work. You ask. Work gets done end to end across systems and departments.
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ServiceNow Otto You ask. Work gets done. ServiceNow Otto™ handles simple requests and complex workflows, following how your business operates. Request Demo Read Press Release
Explore the AI assistant for work ServiceNow Otto unifies Now Assist, Moveworks, and AI Experience into one AI assistant that completes work for everyone in your organization, across every system and workflow.
Works everywhere you work ServiceNow Otto meets employees, customers, and support teams where they are. Talk, chat, search, browse, analyze, or build. Every interaction is grounded in your business rules, policies, and organizational context.
You start it, ServiceNow Otto finishes it. ServiceNow Otto routes work across systems and departments, executes through proven workflows, and closes the loop without handing it back. Every request gets the same result: done.
Built on the platform that runs your business ServiceNow Otto doesn't guess. It acts on your data, your policies, and your approval chains. Every action is logged and governed.
Frequently asked questions Expand All Collapse All What is ServiceNow Otto?
ServiceNow Otto is your AI assistant for work. Whether you have a simple request or complex cross-department workflow, ServiceNow Otto resolves it end to end on the platform that already knows and runs your business.
How does Otto relate to Now Assist, Moveworks, and AI Experience?
ServiceNow Otto combines the workflow intelligence of Now Assist and Moveworks along with the multimodal capabilities of AI Experience. It replaces Now Assist and Moveworks across all ServiceNow products, channels, and surfaces, to deliver one AI assistant for everyone in the enterprise.
What can I ask ServiceNow Otto to do?
Ask it anything from a simple question to a complex workflow that spans multiple departments and systems. Ask where to find a policy, submit an expense report, resolve a customer case, or kick off cross-department employee onboarding. ServiceNow Otto answers the question or handles the work end to end.
Talk with an expert Learn how you can put ServiceNow Otto to work for everyone in your organization. Request Demo
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