Healthcare and Life Sciences Service Management Centralize shared services and remove operational barriers impacting care teams. Get Data Sheet
Healthcare and Life Sciences Service Management Overview
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Featured apps and capabilities for Healthcare and Life Sciences Service Management Healthcare and Life Sciences Service Management comprises key apps and capabilities that can scale with you as your needs change. EMR Help Report healthcare cases for any issue from within the electronic medical record. HL7 FHIR Data Model Gain data tables for organizations, patients, practitioners, insurance, revenue cycle, and clinical information. Patient Support Services Facilitate the process of onboarding patients into support services. Patient 360 Pull data from disparate systems into a single, comprehensive view of patient information. Pre-Visit Management Streamline patient procedure authorization and scheduling. Consent Management Manage consent forms and program enrollment digitally and securely. Digital Documentation Replace paper documents with easy-to-manage, route, and store digital documents. Workspaces Improve agent efficiency with a single workspace built to facilitate resolutions. Omnichannel Support patients and handle customer interactions from any channel. Self-Service Equip patients with a self-service portal and a suite of helpful capabilities. Virtual Agent Resolve issues fast with an intelligent chatbot that understands simple, human language. Knowledge Management Improve business efficiency with easy knowledge sharing and collaboration. Communities Connect customers and employees with their peers to find answers and solve problems. Playbooks for Customer Service Manage workflows across teams by digitizing and automating internal processes. Guided Decisions Help agents resolve cases with contextual next-best-action recommendations. Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Case Management Standardize documentation and fulfilment of employee inquiries and requests. Visual Task Boards Assign customer requests and tasks to other departments with visual task boards. Surveys and Assessments Drive continual service improvement with feedback and assessment results for any service. Load More
Do more with Healthcare and Life Sciences Service Management Combine Healthcare and Life Sciences Service Management with other products and apps to create a powerhouse technology platform. Remove friction, reinvent service, and transform experiences. Discover Solution
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action. Explore AI
“The ServiceNow Healthcare and Life Sciences Service Management solution allows us to build workflows across our entire organization for non-clinical and clinical workflows.” Sandip Kumar Executive Director, Strategy, Transformation, Major Capital and Digital, Gold Coast Health Get Case Study See All Case Studies
Look who’s winning with ServiceNow See how other companies improve patient care and boost operational performance. View All Stories Omnicare reached 90% first-contact resolution rate. Find Out How Orbita achieved 70% reduction in nurse response times. Get Case Study Siemens reached 87% employee satisfaction rate.  Read Story
Explore further Dive into overview articles on a variety of topics related to Healthcare and Life Sciences Service Management. Learn About ServiceNow See All Articles What is customer service? What is customer support? What is customer experience (CX)? What is customer loyalty? What is omnichannel? What is self-service?
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Benefits
Benefits Create consumer-grade healthcare experiences for all with Health and Life Sciences Service Management.
Unite teams and information Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Improve the experience for both patient and clinician.
Improve the care experience Enable patients to access care or make requests from anywhere. Improve the care experience along with patient satisfaction and engagement.
Streamline operations Digitize internal processes to become more proactive, predictive, and resilient, all while maintaining security and compliance. Remove the operational barriers that impact care teams. Find Out How
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Platform
Built on the ServiceNow AI Platform Healthcare and Life Sciences Service Management includes AI-powered platform capabilities so you can increase agility across the organization through improvements to operational performance, which will allow you to stay focused on patients. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. Explore AI Platform Watch Video (1:28)
Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Find answers and get things done across IT, HR, facilities, and other departments. Explore Now Mobile
Intelligent automation Supercharge your workflows with machine learning and AI-powered experiences. Harness your data and put it to work across your business at speed. Find Out How
Single data model Gain a prescriptive data model. Align digital products and service delivery to your business strategy. Explore CSDM
Security lives at the center of all we do Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
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Plans and Packages
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What You Get Healthcare and Life Sciences Service Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Contact Us for Custom Quote
 Key features for Healthcare and Life Sciences Service Management EMR Help Report healthcare cases for any issue from within the electronic medical record. HL7 FHIR Data Model Gain data tables for organizations, patients, practitioners, insurance, revenue cycle, and clinical information. Patient Support Services Facilitate the process of onboarding patients into support services.
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