Service Observability
Make data-driven decisions based on business impact.  
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 Benefits of Service Observability Improve service availability
Gain an end-to-end view of the performance of business-critical services to bridge IT and business.  
Eliminate tool silos
Maximize your existing technology investments. Consolidate data from multiple toolsets into one platform for faster root cause analysis. 
Reduce MTTR
Calculate blast radius and reduce mean time to resolution (MTTR) by overlaying changes of your application to underlying infrastructure. 
Tie innovation to performance
Adopt service level objectives (SLOs) across your organization so security, application, and operations teams can communicate effectively. 
Features of Service Observability Critical signal aggregation
Centralize critical signals and unify workflows to enhance collaboration, agility, and reliability. 
Unified view into performance
Actionable dashboards and observability tabs help make  investigations and resolutions faster. 
Extensible data integration
Centralize data from existing monitoring tools, cloud providers, ServiceNow agents, and third-party tools for a full-stack view of service health. 
Service-oriented view
Organize metrics across application, compute infrastructure, and databases, to enable faster root cause analysis without fragmented data. 
Resources See All Resources Data Sheets Service Observability Now Assist for IT Operations Management Predictive AIOps Articles What is OpenTelemetry? What is the difference between observability vs. monitoring? What is generative AI?
How to get Service Observability
Service Observability is available with IT Operations Management. Predict issues, prevent impact, and automate resolution with AIOps. 
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You might also be interested in… Now Assist for IT Operations
Prevent issues and triage alerts quickly, with greater accuracy, using generative AI. 
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Event Management
Reduce event floods from monitoring tools and gain insight into business service health. 
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Predictive AIOps
Predict and prevent service outages before they impact end users. 
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Service Reliability Management
Empower IT teams to maintain and continuously improve the reliability of their services. 
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