Forrester reveals the ROI of ServiceNow® Customer Service Management.
Automate processes from the front office to the back. Intelligently route tasks to the best employee and group similar cases to streamline resolution.
Monitor services to identify problems and notify impacted customers. Fix issues faster by analyzing workflow trends to increase automation and efficiency.
Automate common customer requests, provide answers with an AI-powered chatbot, and empower agents with an intelligent workspace.
Automate processes from the front office to the back. Intelligently route tasks to the best employee and group similar cases to streamline resolution.
Monitor services to identify problems and notify impacted customers. Fix issues faster by analyzing workflow trends to increase automation and efficiency.
Automate common customer requests, provide answers with an AI-powered chatbot, and empower agents with an intelligent workspace.
See how companies like yours use Customer Service Management to deliver exceptional customer service experiences.
Using ServiceNow, Vodafone customer service agents resolve issues before customers know about them.
The State of Tennessee cut case assignment times from 36 hours to 8 minutes and re-energized its staff.
Proximus standardized customer service delivery processes onto a single platform.
Swiss Re monitors its premium software offering and manages customer issues.
Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.
Customer Service Management integrations
Customer Service Management easily integrates with partner and third-party applications, including CTI software and telephony platforms.
Customer Service Management easily integrates with partner and third‑party applications, including CTI software and telephony platforms.
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