Healthcare Operations Overview
Product Healthcare Operations Connect care teams and support services on one AI-native platform embedded in the EMR, so work moves as quickly as care. Try Demo
The world works with ServiceNow™
Here’s how Healthcare Operations gets work done Care teams raise requests directly in the EMR. AI agents triage, route, and track every request to resolution across Biomed, Facilities, Environmental Services (EVS), and IT, so nothing falls through the cracks at shift change. Operational rounding gives hospital leaders proactive oversight to catch issues before they escalate, and every interaction is documented in one audit-ready system of record.
Benefits of Healthcare Operations Discover how care teams will spend more time helping patients, and less time handling paperwork. Time back for patient care AI agents triage and route requests automatically, so clinicians never chase updates or switch systems for support. Video CTA Faster issue resolution Biomed, Facilities, EVS, and IT work from one shared platform instead of separate silos, cutting downtime and delays. Video CTA Built-in audit readiness Every request, handoff, and update is tracked automatically, giving leaders a traceable record without added paperwork. Video CTA Proactive, not reactive Operational rounding lets leaders catch issues in rooms, equipment, and unit operations before they escalate. Video CTA
Use cases for Healthcare Operations AI Agents
AI Agents AI agents triage, route, escalate, and follow through on incidents as they move across departments, keeping every task tracked and moving.
Related products ServiceNow AI Agents Customer Service Management
IT Operations
IT Operations IT resolves and tracks technology incidents in the same system care teams already use, with clear ownership from request to resolution.
Related products Healthcare and Life Sciences Service Management
Biomed Operations
Biomed Operations Biomed manages equipment requests and repairs from a shared workspace connected directly to the point of care, not a separate system.
Related products Healthcare and Life Sciences Service Management Field Service Management
EVS Operations
EVS Operations Environmental services teams receive and complete room-readiness and cleaning requests without phone calls or spreadsheets.
Related products Healthcare and Life Sciences Service Management
Facilities Operations
Facilities Operations Give care teams instant facility issue reporting and tracking, with real-time work order sync for fast, safe, and compliant resolutions across hospital locations.
Related products Field Service Management Enterprise Asset Management
Operational Rounding
Operational Rounding Leaders and designated staff identify issues in patient rooms, equipment, and unit operations before they escalate or compound.
Related products Healthcare and Life Sciences Service Management
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources White Paper AI Maturity in Healthcare and Life Sciences Learn how leaders are harnessing AI by connecting data, automation, and workflows. Video CTA Read White Paper Ebook Pulse Report: Healthcare in 2030 Discover how AI agents will enable a meaningful shift in healthcare, from reactive to proactive care. Video CTA Read Ebook
Use the ServiceNow ecosystem Explore our learning tools, community, and partner offerings to find the level of support you need. Training and certification Boost your career with a globally recognized ServiceNow certification. Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release. Community Join our community to learn, share, and connect with users about ServiceNow solutions.
FAQ Expand All Collapse All Does Healthcare Operations integrate directly with Epic?
Yes, Healthcare Operations (HCO) is embedded directly in Epic, out-of-the-box. The Care Team Portal runs inside Epic Hyperspace via Hyperdrive, using SMART on FHIR.
What types of providers would benefit most from HCO?
Providers seeking faster, coordinated support, better staff experience, greater accountability, and more streamlined internal assignment tracking.
I already have Healthcare & Life Sciences Service Management (HCLS-SM), why would I acquire HCO?
HCO broadens the capabilities of HCLS-SM (which, organizations must have activated before purchasing HCO) by enabling wider operational support, coordination, and care team efficiency.
What other ServiceNow products are required to enable HCO?
HCLS-SM, Facilities Service Management (FSM), Enterprise Asset Management (EAM), and Clinical Device Management (CDM).
Talk with an expert Connect with our product experts to arrange a custom demo. See how Healthcare Operations can work in your environment. Schedule Demo
Home Healthcare Operations (HCO)