An employee experience that is personalized accounts for unique
situations, needs, and the employee preferences, and applies those
accounts to deliver an experience customized to the needs of the
Design, plan, and execute on personal work experiences, much in the
same way that organizations handle customer experiences. While
mass-communication and other ‘wide-net’ strategies may seem more cost
effective, they tend to create an impersonal atmosphere, where no
employee feels very important or understood. Instead, personalize your
communications and processes within the employee journey, so that they
have the specific support and direction they need to exel.
Personalized experiences provide the additional support and comfort
they need to address mentally exhausting tasks. At the same time, a
properly personalized employee journey benefits the organization as a
whole, by offering insight into how individual employee satisfaction
affects the company’s overall ability to generate revenue.