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Innovation Management

Capture, manage, and act on user suggestions from a centralized location.

Find new ideas with ServiceNow Innovation Management
Innovation Management

Employees can be an amazing source of innovative ideas. With Innovation Management, you can capture, vote on, vet, and track ideas—all from a single location.

Find that next big idea.

Benefits of Innovation Management

Capture new ideas

Collect ideas from across your organization in a single location.

Inspire innovation

Encourage sharing of innovative, impactful ideas to increase employee engagement.

Keep users informed

Notify submitters, reviewers, and subscribers of status changes to ideas.

App highlights

Allow users to upvote or downvote ideas


Measure interest by allowing users to vote ideas up or down.

Enable comments on ideas to encourage collaboration


Enable users to collaborate on ideas through interactive comment boards.

Convert ideas to tasks such as demand, project, or epic

Task creation

Convert approved ideas to tasks to initiate action.

Display related ideas to reduce repetition


Minimize duplication by suggesting similar ideas as users enter text.

What you get with Innovation Management

Idea submission

Capture ideas from any user across the organization.

Idea management

View, assess, and act on all ideas from a single location.


Allow users to upvote or downvote ideas and sort ideas by vote tally.


Enable users to comment on ideas and continuously collaborate with other users.


Suggest similar and high-rank ideas as a user enters text to deflect duplicate submissions.

Task creation

Create downstream tasks linked to approved ideas to initiate action.

How to get Innovation Management

Innovation Management is available as part of IT Business Management. Engage your employees and encourage innovation to deliver business outcomes with speed and agility.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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