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Inventory Management

Source and track field technician trunk stock easily, including swaps and transfers. Maintain the integrity of personal stock inventory.

Benefits of Inventory Management

Reduce administrative burden

Make life easier for technicians by streamlining processes for all your parts-related transactions.

Increase first-time fix rates

Ensure technicians have the parts they need and can easily source additional inventory.

Enhance technician effectiveness

Provide mobile access for managing inventory in the field and simplify peer-to-peer part swaps.

Boost customer satisfaction

Resolve issues faster—without additional, unnecessary dispatches.

Features of Inventory Management

Sourcing parts and tracking field service trunk stock

Part sourcing

Search for and request multiple parts easily from your mobile device.

Field service technician inventory peer part transfers

Peer-to-peer transfers

Facilitate part transfers between peers, with proactive notifications.

Stock replenishment rules simplify inventory management

Stock replenishment

Replenish trunk stock without needing work order association and still maintain inventory integrity.

Barcode scanning for easy mobile inventory management

Barcode scanning

Allow field technicians to use barcode scanning for mobile inventory management.

Inventory Management is available with FSM

How to get Inventory Management

Inventory Management is available with Field Service Management. Modernize field service with connected digital workflows.

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Talk to an expert

Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.