ServiceNow® Surveys drive up customer satisfaction (CSAT) by giving you an intuitive and powerful interface to measure customer experience and expectations. Create clear and relevant internal or public surveys and collect responses right from within the Now Platform®. It’s easy to automatically analyze and publish results.
ServiceNow Assessments provides even more comprehensive data than Surveys by collecting detailed process and performance insights from a broad base of stakeholders. Make decisions faster with Assessments, which allows you to evaluate, score, and rank items, and provide normalized results.
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