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Surveys and Assessments

Continual Service Improvement (CSI) is more than just the fifth stage in the ITIL process. CSI is an integral part of the entire service lifecycle for organizations committed to delivering a better service experience.

With ServiceNow® Surveys, you can create surveys and collect responses around various aspects of service delivery, right from within the Now Platform.

With ServiceNow Assessments, you can evaluate, score, and rank items, processes, or projects. For example, you can assess projects that executives want to evaluate for effective management, or rate and compare a vendor's goods and services.

Engaging Graphics Make Surveys Easy and Fast

Engaging Graphics Make Surveys Easy and Fast

Engaging Graphics Make Surveys Easy and Fast

See Survey Results Easily and in Real Time

See Survey Results Easily and in Real Time

See Survey Results Easily and in Real Time

Effortlessly Publish Surveys to the Service Portal

Effortlessly Publish Surveys to the Service Portal

Effortlessly Publish Surveys to the Service Portal

Benefits to Your Enterprise

Understand how your internal clients or customers experience your service delivery, assess your performance, and identify actions you can take to continually improve.

Integrated Experience

ServiceNow Surveys are available within the Now Platform™

Agents or Service Desk Managers can administer surveys without leaving the platform

Recipients can respond from within the Service Portal, giving them a consistent service experience

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Creator-Friendly Capabilities

Create, schedule, and send surveys from a single page

Save drafts until you are ready to publish the survey

Customize the color scheme, create conditional questions, and allow users to change their responses

Analyze results by category to get deeper insights faster

Enable easier auditing by deactivating surveys without deleting them

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Consumer-Friendly Interface

Offer more modern and consumer‑like business surveys

Take advantage of our mobile‑friendly interface and allow users to respond from any device

Support the selection of multiple answers, offer ranking‑type questions, and even allow recipients to respond with predefined emojis to indicate their level of satisfaction

ServiceNow Products and Solutions

Fast Feedback

Create and get feedback on evaluations such as Vendor Assessment, Project Assessment, and Risk Assessment

Attach all relevant records in a single assessment

Assign sections of the assessment to specific stakeholders as needed

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