Surveys and Assessments
Continual Service Improvement (CSI) is more than just the fifth stage in the ITIL process. CSI is an integral part of the entire service lifecycle for organizations committed to delivering a better service experience.
With ServiceNow® Surveys, you can create surveys and collect responses around various aspects of service delivery, right from within the Now Platform.
With ServiceNow Assessments, you can evaluate, score, and rank items, processes, or projects. For example, you can assess projects that executives want to evaluate for effective management, or rate and compare a vendor's goods and services.
Engaging Graphics Make Surveys Easy and Fast
Engaging Graphics Make Surveys Easy and Fast
See Survey Results Easily and in Real Time
See Survey Results Easily and in Real Time
Effortlessly Publish Surveys to the Service Portal
Effortlessly Publish Surveys to the Service Portal
Benefits to Your Enterprise
Understand how your internal clients or customers experience your service delivery, assess your performance, and identify actions you can take to continually improve.
Integrated Experience
ServiceNow Surveys are available within the Now Platform™
Agents or Service Desk Managers can administer surveys without leaving the platform
Recipients can respond from within the Service Portal, giving them a consistent service experience
Creator-Friendly Capabilities
Create, schedule, and send surveys from a single page
Save drafts until you are ready to publish the survey
Customize the color scheme, create conditional questions, and allow users to change their responses
Analyze results by category to get deeper insights faster
Enable easier auditing by deactivating surveys without deleting them
Consumer-Friendly Interface
Offer more modern and consumer‑like business surveys
Take advantage of our mobile‑friendly interface and allow users to respond from any device
Support the selection of multiple answers, offer ranking‑type questions, and even allow recipients to respond with predefined emojis to indicate their level of satisfaction
Fast Feedback
Create and get feedback on evaluations such as Vendor Assessment, Project Assessment, and Risk Assessment
Attach all relevant records in a single assessment
Assign sections of the assessment to specific stakeholders as needed
