Build your ITSM foundation on the world's #1 platform. Use AI to automate intake and resolve tickets faster. Deploy in weeks and scale as your business grows.
Product ITSM Foundation Start your IT service desk in weeks with AI-guided setup, ticketing, incident, and knowledge management. Build it on the industry’s No. 1 ITSM platform that grows with your business. Start Now Read Analyst Report
ITSM Foundation Contact Sales Benefits Features Related Products Integrations FAQ
Benefits of ITSM Foundation Deploy your service desk in weeks Skip the six-month project plan. Get guided setup, smart defaults, and over 100 ready-to-use catalog items from day one. Video CTA Get Data Sheet Reduce busywork and resolve faster Let AI manage intake, draft notes, and resolve what it can before escalating. Focus your team on complex work. Video CTA Explore Incident Management Extend your platform investment Expand into enterprise service management (ESM) whenever you’re ready. Unify and automate service delivery across HR, procurement, and beyond. Video CTA Explore ESM Transform with a single platform The ServiceNow® AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Features of ITSM Foundation Intuitive requester portal Create incidents and requests through a conversational interface that gets the details right the first time. Video CTA Teams and Slack integration Provide IT support where your employees work. Video CTA Incident management Let AI handle summarization, triage, and finding relevant knowledge articles so your team works from context, not guesswork. Video CTA Knowledge management Increase self-service and resolution efficiency with an easy-to-search, self-populating knowledge base. Video CTA
Related products Enterprise Service Management Give all your employees one place to submit requests across IT, HR, finance, procurement, legal, and workplace services. Learn More IT Service Management Transform the impact, speed, and delivery of IT. Automate IT processes and manage incidents, problems, and changes all on a single platform. Learn More IT Operations Management Deliver proactive digital operations with AIOps. Use insights and automation to predict issues, reduce user impact, and resolve issues quickly. Learn More
Third-party software integrations Integrate any system with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Frequently asked questions Expand All Collapse All Who is ServiceNow for?
Everyone who is digitally transforming their business can use ServiceNow to move faster with AI and automation. The ServiceNow AI Platform and its native workflows serve all business functions, from IT to HR to customer service, finance and procurement, across all industries and business types. ServiceNow integrates with legacy systems and modern solutions, making it the digital backbone of your enterprise.
What is the ServiceNow AI Platform?
The ServiceNow AI Platform is the cloud-based foundation for all ServiceNow products. It connects and automates business workflows across the enterprise using one architecture, one data model, and a collection of AI capabilities, business applications, and low-code/no code development tools.
What is ServiceNow IT Service Management?
ServiceNow IT Service Management intelligently delivers resilient enterprise IT services, boosts IT productivity, and serves exceptional experiences to employees, all on the single ServiceNow AI Platform for business reinvention.
What is ServiceNow Enterprise Service Management?
ServiceNow Enterprise Service Management (ESM) Foundation brings IT, HR, finance, legal, and facilities onto one AI platform. Employees stop chasing the right department and service teams stop managing requests through inboxes and disconnected tools. AI resolves routine requests automatically, routes everything else to the right team, and keeps work moving across departments without manual handoffs. The result is faster answers for employees and faster issue resolution.
Talk to our AI experts Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.  Contact Us Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Documentation Review our product doc to learn more about what you’ll get from ITSM Foundation.
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