Manufacturing Commercial Operations Overview Getting Started
PRODUCT Manufacturing Commercial Operations Sell, fulfill, and serve on one platform. Unify Configure, Price, Quote (CPQ), channel support, warranty management, and order exceptions to help keep work and revenue flowing. Watch Demo Get Data Sheet
The world works with ServiceNow™
How does Manufacturing Commercial Operations work? On the ServiceNow AI Platform, Manufacturing Commercial Operations connects CPQ, orders, partners, warranty, and recalls. Shared data and AI agents route tasks, surface risks, and document decisions to help you build quotes, ship orders, and close issues fast.
Benefits of Manufacturing Commercial Operations Cut time to revenue Spot pricing, credit, ATP, and shipment risks early. Use playbooks to resolve exceptions before they stall cash flow and compromise promise dates. Video CTA Elevate partner experience Provide one hub for cases, orders, programs, recalls, and knowledge. Route to the right team and keep every commitment visible. Video CTA Control claim costs Standardize warranty and recall claims with policy checks, data validation, and AI suggestions—fewer leaks, faster fair decisions. Video CTA Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Manufacturing Commercial Operations
Fast CPQ
Simplify order processing Create accurate, manufacturable quotes fast. Connect CPQ to pricing, engineering checks, and order orchestration to cut rework and fallouts.
Related links Configure, Price, Quote Sales and Order Management
Partner and Channel Experience
Unify partner and channel operations Give partners one hub for cases, orders, programs, recalls, and knowledge. Route to the right team and track every commitment.
Related links Service Bridge
Exception Handling
Keep orders moving to cash Catch pricing, credit, ATP, and shipment risks early. Use playbooks to resolve issues and notify customers before dates or revenue slip.
Related links Sales and Order Management
Recalls and Warranty
Run recalls and warranty with control Plan campaigns, identify impacted assets, and standardize claims. Policy checks and AI suggestions speed fair decisions and keep audits clean.
Related links Field Service Management
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Resources for you See All Resources Industry Report The Manufacturing CRM Revolution Learn why ServiceNow is the only platform built for Ttmorrow’s manufacturers Video CTA Get Report INNOVATION BRIEF Tomorrow's Al-Powered Manufacturing CX Always One Step Ahead Video CTA Get Brief Value quiz Transform Sales and Service in Manufacturing Video CTA Take Value Quiz Product documentation Manufacturing Commercial Operations Video CTA See Docs
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Frequently asked questions Expand All Collapse All How is MCO different from a “generic” CRM?
We’re not a bolt-on. MCO runs sales, fulfillment, and service on one platform with a manufacturing data model and dealer constructs.
How fast can we see value?
Faster cash and fewer escalations. Typical teams see 20–40% faster exception resolution and 10–25% lower claim cost within the first release.
Can we keep our current CRM/ERP/PLM?
Yes. Keep systems of record. Connect the steps between them so work flows. No data re-entry, fewer spreadsheets, cleaner handoffs.
What changes for our frontline teams?
Less hunting, more resolving. They see the full timeline, next best action, and policy guardrails. Fewer status emails, faster answers.
What is the role of AI in healthcare and life sciences?
AI suggests, you decide. It summarizes context, flags risks, and drafts actions under your policies with full visibility and review.
Talk to an expert Connect with our product experts to arrange a custom demo. See how Manufacturing Commercial Operations can work in your environment. Schedule Demo