How NHI Security works
NHI Security discovers every service account, API key, token, and secret across cloud, SaaS, and on-premises. It maps permissions, assigns human ownership, monitors for drift, and flags anomalies for remediation.
Benefits of NHI Security
Visualize every NHI
Map every NHI's true permission across cloud, SaaS, on-premises, and data. Know exactly what each can access.
Video CTA
Understand the risks
Continuously monitor NHIs to identify violations and high-risk data exposures. Enforce least privilege to minimize risk and prevent unintended abuse.
Video CTA
Maintain compliance
Meet regulatory and audit requirements with continuous NHI control monitoring. Ensure key rotation across your organization.
Video CTA
Trust a single platform
The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency.
Video CTA
Use cases for NHI Security
Complete Visibility
Unify every identity
Govern all identities with one solution, instead of multiple tools. Get unified visibility into service accounts, API keys, and secrets. Enforce consistent policy and spot risks faster.
Related links
Access Visibility
Access Intelligence
Identify Inventory
Control NHI sprawl
Discover service accounts, API keys, tokens, bots, and secrets. Detection rules cover over 40 different integrations across SaaS, cloud platforms, on-prem, and custom apps.
Related links
Access Visibility
Access Intelligence
Determine Risk
Minimize identity risk
Track NHI sprawl, dormant identities, and access drift. Trigger automated workflows for key rotation, deprovisioning, and permission revocation at scale.
Related links
Access Intelligence
IT Service Management (ITSM)
Accountability
Eliminate orphaned credentials
Map every NHI to a named owner and get alerts when they leave. Revoke access immediately instead of leaving dormant credentials active across your systems.
Related links
Access Intelligence
Access Reviews
Compliance Proof
NHI access reviews
Certify that NHIs only have the necessary permissions. Generate audit-ready evidence for SOX,
SOC 2, HIPAA, PCI, DORA, and more.
Related links
Access Reviews
Integrated Risk Management (IRM)
Third-party software integrations
Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data.
See All Integrations
Resources for you
See All Resources
research report
The State of Identity and Access Report 2026
Extensive datasets on real-world identities, entitlements, and access patterns cross human and non-human identities.
Video CTA
Get Report
WHITE PAPER
Blueprint for Autonomous Security
Video CTA
Get White Paper
White Paper
Identity and Access Security Use Cases
Video CTA
Get White Paper
What the community is saying
Your peers have a lot to say about delivering scalable IT services on a cloud native platform. Gartner Peer Insights is the source for unbiased, honest feedback. Read the discussion and start growing enterprise productivity while you knock down silos.
See Reviews
Use the ServiceNow ecosystem
Explore our learning tools, community, and partner offerings to find the level of support you need.
Training and certification
Boost your career with a globally recognized ServiceNow certification.
Partners
Find a ServiceNow partner that has proven expertise to meet your business needs.
Product documentation
Learn how to use our products, find answers to your technical questions, and explore products by release.
Community
Join our community to learn, share, and connect with users about ServiceNow solutions.
Frequently asked questions
Expand All
Collapse All
How do I discover non-human identities (NHIs) I didn't know I had?
NHI (non-human identity) Security treats non-human identities as first-class citizens in your Access Graph. It discovers service accounts, API keys, and secrets across your environment. You get a complete view of their permissions, understand their risk scope, identify custodians, and catch uncontrolled access growth before it becomes a problem.
Why should I manage all identities in one place instead of using separate tools?
Fragmented tools create coverage gaps. You might not know if a dormant service account is accessing the same resource as an AI agent, or if removing one user's access accidentally breaks an agent workflow. Managing all three in one unified solution means you get complete visibility across your entire identity landscape. Other vendors require separate tools—which costs more, takes longer, and leaves gaps.
How are non-human identities different from AI agent identities?
NHIs such as service accounts, API keys, tokens and secrets have predictable workflows, whereas AI agents are more dynamic and can adapt based on requests. Identity and Access Security maps human, non-human, and AI agent identities in a single solution, so you can see all your identity risks together.
What is a blast radius?
A blast radius is the scope of damage if an identity is compromised. If an identity is compromised, how many systems can it reach? How much data can it access? How many other identities would be affected? Understanding blast radius before an incident happens means you can respond faster and contain damage.
ServiceNow Impact®
Get the support and expertise you need to realize value fast. Achieve success your way with a success plan tailored to you.
Learn About Impact
Talk with an expert
Connect with our product experts to arrange a custom demo. See how NHI Security can work in your environment.
Schedule Demo
Home
NHI Security | Non-Human Identity Management - ServiceNow
Contact
Demo