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Operational Intelligence

ServiceNow® Operational Intelligence enables you to proactively analyze your IT infrastructure to spot issues and prevent service outages. It uses advanced machine‑learning techniques to analyze information about your IT infrastructure to automatically determine dynamic thresholds and identify anomalies that may indicate potential service outages.

Operational Intelligence, an enhancement to ServiceNow Event Management, is a key, preventive ingredient in a service‑centric, complete solution for eliminating service outages that includes proactively identifying service issues, pinpointing service outages, and automating remediation.

Out-of-Bound Infrastructure Metrics Indicate Potential Issues

Out-of-Bound Infrastructure Metrics Indicate Potential Issues

Out-of-Bound Infrastructure Metrics Indicate Potential Issues

Create Custom Views of Infrastructure Metrics to Investigate Issues

Create Custom Views of Infrastructure Metrics to Investigate Issues

Create Custom Views of Infrastructure Metrics to Investigate Issues

Infrastructure Anomalies Become Alerts for Preventive Action

Infrastructure Anomalies Become Alerts for Preventive Action

Infrastructure Anomalies Become Alerts for Preventive Action

Benefits to Your Enterprise: Prevent Service Outages

Operational Intelligence, added to ServiceNow Event Management, uses a range of advanced machine‑learning techniques for operational metrics to identify potential problems and prevent service outages.

See infrastructure anomalies in real‑time before services fail, instead of waiting for monitoring tools to detect a failure after it happens.

Proactive Analysis of Infrastructure Performance and Thresholds

Analyze raw operational metric data related to your infrastructure, in conjunction with events and alerts from monitoring tools

Eliminate the need to set and manage hundreds or thousands of monitored thresholds with our machine‑learning algorithms which automatically create dynamic thresholds for normal behavior

Man with Devices

Detect Anomalies That May Indicate Service Outages

Identify infrastructure metrics with high out‑of‑bound values that indicate a given component may cause a failure or service outage

Investigate anomalies by comparing metric values across infrastructure items

Automatically promote anomalies to become alerts for preventive action

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