By adding ServiceNow Operational Intelligence to Event Management, IT can use operational metrics to detect out‑of‑band behavior of infrastructure items, both on premises and in public clouds, which may not be captured by events. Machine learning intelligence automatically creates dynamic thresholds for normal behavior.

Operational Intelligence can calculate an anomaly score relative to a respective performance threshold. This means that there’s an existing anomaly, but it might go unnoticed if not qualified. High anomaly scores indicate that an infrastructure item may be at risk to cause a service outage.

An anomaly map, generated by operational metrics, displays the infrastructure items with the highest anomaly scores across a time period. IT can drill down into each infrastructure item to display anomaly scores for each of the item's metrics. Anomaly scores are color‑coded to help isolate problem areas at a glance.

Using Insights Explorer, IT Operations can visualize performance of their IT resources by searching the dynamic metric data across all the configuration items (CIs).

Advanced Insights Explorer provides an elevated user experience to create performance reports using raw metric values and calculated anomaly scores prevalent across many CIs.

Identify root causes faster to reduce Mean Time to Repair (MTTR). Event Management aggregates and correlates anomaly alerts with IT alerts to reduce event noise and narrow down the issues causing service degradation.