Operational Intelligence | ServiceNow

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Operational Intelligence

Proactively analyze your IT infrastructure performance to spot service degradation. Machine learning intelligence analyzes operational metrics about IT infrastructure that might cause service outages, both on‑premises and in multi‑cloud environments. As an add‑on application to Event Management, Operational Intelligence is a key preventive ingredient to help eliminate service outages.

Benefits

Pinpoint disruptions quickly by analyzing rich data about your infrastructure performance

Improve productivity by automatically creating event rules and thresholds to show existing anomalies

Deliver an intuitive experience through visualizing infrastructure performance by searching multiple CIs that have same issues

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Application Highlights

Anomaly Map shows calculated anomalies found in the IT infrastructure

Anomaly Map shows calculated anomalies found in the IT infrastructure

Anomaly Map shows calculated anomalies found in the IT infrastructure

Search operational metrics in many ways across CIs, applications, and services

Search operational metrics in many waysa cross CIs, applications, and services

Search operational metrics in many ways across CIs, applications, and services

Create on-demand reports by searching for performance issues across similar CIs

Create on-demand reports by searching for performance issues across similar CIs

Create on-demand reports by searching for performance issues across similar CIs

Create custom views of infrastructure metrics to investigate issues

Create custom views of infrastructure metrics to investigate issues

Create custom views of infrastructure metrics to investigate issues

Feature Details

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Automated Thresholds for Infrastructure Metrics

By adding ServiceNow Operational Intelligence to Event Management, IT can use operational metrics to detect out‑of‑band behavior of infrastructure items, both on premises and in public clouds, which may not be captured by events. Machine learning intelligence automatically creates dynamic thresholds for normal behavior.
Infrastructure Anomaly Visibility

Operational Intelligence can calculate an anomaly score relative to a respective performance threshold. This means that there’s an existing anomaly, but it might go unnoticed if not qualified. High anomaly scores indicate that an infrastructure item may be at risk to cause a service outage.
Anomaly Map

An anomaly map, generated by operational metrics, displays the infrastructure items with the highest anomaly scores across a time period. IT can drill down into each infrastructure item to display anomaly scores for each of the item's metrics. Anomaly scores are color‑coded to help isolate problem areas at a glance.
Insights Explorer and Advanced Insights Explore

Using Insights Explorer, IT Operations can visualize performance of their IT resources by searching the dynamic metric data across all the configuration items (CIs).

Advanced Insights Explorer provides an elevated user experience to create performance reports using raw metric values and calculated anomaly scores prevalent across many CIs.
Integrated with ServiceNow IT Operations Management

Identify root causes faster to reduce Mean Time to Repair (MTTR). Event Management aggregates and correlates anomaly alerts with IT alerts to reduce event noise and narrow down the issues causing service degradation.

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Operational Intelligence

Event Management

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Service-Aware Event Management: Why Today's Approaches Fail and How ServiceNow Delivers

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Enable Business Aware IT Operations with Service Mapping

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Operational Intelligence is A Part Of …

eliminate service outages

IT Operations Management

ITOM helps IT eliminate service outages and get to cloud faster through improved service visibility, health, and optimization.

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