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Operational Risk Management

Gain real-time visibility into risk, improve business decisions, and increase productivity
Operational Risk Management
Risk control self-assessment via manual or automated assessments.

Risk control self-assessment (RCSA)

Evaluate inherent risk, the effectiveness of the control environment, and residual risk through manual or automated risk assessments.

A top-down and bottom-up perspective of risk

Control assurance/testing

Via risk assessments, employees at all levels can identify and evaluate the operational effectiveness of associated controls for a top‑down and bottom‑up perspective of risk.

Use indicators to identify noncompliant controls and monitor high-risk areas

Key risk and control indicators

Identify noncompliant controls and monitor high‑risk areas, then use your results to create issues for controls, and provide supporting information for audit activities.

Monitor loss events and more

Risk events

Track not only traditional loss events, but other losses such as personnel, information assets, IP, and more that can’t be defined in a general ledger but must be quantified.

Interactive dashboards use ServiceNow Performance Analytics

Integrated analytics

Interactive dashboards use ServiceNow® Performance Analytics for fine‑grained filtering and reporting of granular risks that can be rolled up to the enterprise level.

Additional Operational Risk Management features


Risk and controls taxonomy

A common language and business context for a consistent method to analyze the impact of risk across the various departments and functions.

Integrated issues management

Organize development tasks into projects, and projects into programs and portfolios—providing collaboration, reporting, and tracking for your planning and more information for better business decision-making.

Feature details

Close Event Overlay.
Control assurance/testing
Via risk assessments, employees at all levels can identify and evaluate the operational effectiveness of associated controls for a top-down and bottom-up perspective of risk.
Integrated analytics
Interactive dashboards use ServiceNow® Performance Analytics for fine-grained filtering and reporting of granular risks that can be rolled up to the enterprise level.
Integrated issues management
A consistent process for automatically creating and responding to issues reduces remediation time—from days to just minutes.
Key risk and control indicators
Identify noncompliant controls and monitor high-risk areas, then use your results to create issues for controls, and provide supporting information for audit activities.
Risk and controls taxonomy
A common language and business context for a consistent method to analyze the impact of risk across the various departments and functions.
Risk control self-assessment (RCSA)
Evaluate inherent risk, the effectiveness of the control environment, and residual risk through manual or automated risk assessments.
Risk events
Track not only traditional loss events, but other losses such as personnel, information assets, IP, and more that can’t be defined in a general ledger but must be quantified.

Benefits of Operational Risk Management

Manage risk to the business

Chatbots and easy-to-fill-out forms allow all employees to submit risk events quickly and easily.

Faster risk-based decision-making

Work on the critical risks first using automated calculations that allow you to prioritize risks.

Improve communication and collaboration

Up-to-date risk data is calculated at all levels of the risk hierarchy and tailored for each group.

Work the way you want—anytime and anywhere

Mobile interfaces, role-based dashboards, and chatbots provide the ease of use and the data you need.

How to get Operational Risk Management

Operational Risk Management is part of the Governance, Risk, and Compliance (GRC) portfolio.

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Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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