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SERVICENOW PERFORMANCE ANALYTICS

Align Data, People, and Goals to Drive Business Outcomes

ServiceNow® Performance Analytics puts the power of data in the hands of the stakeholders and subject matter experts—workers, owners, and executives—who are responsible for successful service delivery.

With Performance Analytics, You Can...

1.

Anticipate Trends

Monitor current and prior performance to identify areas for improvement and detect service bottlenecks, before they occur.

2.

Prioritize Resources

Bring clarity to what matters and quickly re-direct service coverage where it’s needed most.

3.

Maximize Automation and Self-Service

Easily pinpoint areas where automation and self-service can increase efficiency, reduce costs, and deliver great experiences.

4.

Guide Continual Service Improvement

Advocate for progress and take action on KPIs using Analytics Hub, time charts, forecasts, breakdowns, and dashboards.

5.

Act with Confidence

Drive the business forward and accelerate results by aligning service and operations with company strategy.

Powerful, flexible, native analytics

All
  • Best practice KPIs and dashboards

    Unlock immediate value with out‑of‑the‑box content specifically tuned for measuring your ServiceNow processes and applications.

    Tap into industry‑leading metrics and benchmarks that guide and improve your performance.

  • Real-time visibility

    Make better decisions and answer questions on the spot with instant access to current, live data—not the static charts from yesterday’s status meeting or last week’s presentation.

  • Analytics Hub

    Empower business workers to analyze, compare, and predict results using an intuitive, immersive studio.

  • Spotlight

    Focus workers on what they should prioritize. Use business requirements instead of gut feel to rank tasks or records, based on what’s important to your organization.

  • Trusted information

    Use the real‑time, in‑platform data as your single source of truth—and stop questioning the validity of spreadsheets and scattered information. 

  • Text Analytics

    Go beyond structured data. Extract trends and patterns from freeform text fields to read between the lines.

    Identify keywords and phrases across descriptive fields to understand what your employees and customers really need.

  • Security and scale

    Rest easy while your data stays secure and automatically scales within the ServiceNow cloud.

    Platform permissions apply consistently across reports, dashboards, and record‑level data, so there’s no chance of exposing information to the wrong audience.

  • In-form analytics

    Act quickly, with confidence, and deliver contextual answers to your teams. Embed dashboards and KPIs within existing forms to enhance decision‑making.

  • Bring-your-own-data

    Blend and analyze in‑platform performance results with existing Excel worksheets or JDBC data sources.

    Get the full picture by visualizing the relationships between your ServiceNow processes and externally‑collected data.

What Customers Are Doing With Performance Analytics

Tideworks

60%

REDUCTION IN CRITICAL

INCIDENT RESOLUTION TIME

St. Luke’s University Health System

$4M

ON A SINGLE ENTERPRISE
ROLLOUT PROJECT

111%

ROI WITH IN‑PLATFORM
ANALYTICS


NOW ON NOW

How ServiceNow Benefits From Performance Analytics

54%

REDUCTION IN AVERAGE RESOLUTION TIME THROUGH REAL‑TIME VISIBILITY

$225K

SAVED ANNUALLY BY AUTOMATING DATA‑COLLECTION AND ANALYTICS

3,800

HOURS SAVED PER YEAR THROUGH REAL‑TIME REPORTS AND DASHBOARDS

80%

REDUCTION IN INCIDENT SLA BREACHES VIA ENHANCED INSIGHT

Resources

Analytics for Everyone

Deliver clarity, drive success, and achieve your goals.

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