Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.
How to Buy
Benefits of Performance Analytics
Monitor performance to identify areas for improvement, and detect service bottlenecks before they occur.
Bring clarity to what matters and quickly re-direct service coverage where it’s needed most.
Maximize automation and self-service
Pinpoint where automation and self-service can increase efficiency.
Guide continual service improvement
Take action on KPIs using Analytics Center, time charts, forecasts, breakdowns, and dashboards.
Features of Performance Analytics
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KPIs and dashboards
Unlock value, measure, and accelerate performance with purpose-built metrics and dashboards.
Make better decisions and answer questions with instant insights into current patterns and trends.
Focus teams on what they should prioritize, using business requirements to rank tasks or records.
Get automatic alerts about anomalies that can impact service delivery.
View trends, predictions, breakdowns, and associated records for detailed performance analysis.
Use real-time, in-platform data as your single source of truth—not scattered info sources.
Security and scale
Rest easy while data stays secure, scales automatically, and permissions apply across the platform.
Use embedded dashboard and KPIs within existing forms to get answers and enhance decision-making.
Get the full picture by blending in-platform results with Excel worksheets or JDBC data sources.
Performance Analytics Data Sheet
Performance Analytics for ITSM
How Process Optimization and Performance Analytics Complement Each Other
Performance Analytics: The Blueprint for Success
Becton Dickinson Optimizes Workflows to Better Serve Healthcare Pros
KAR Drives Sustainable Business Advantage with Performance Analytics
How to get Performance Analytics
Performance Analytics is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
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Reports and Dashboards
Generate and distribute customized reports and dashboards on demand and in real time.
Improve outcomes by optimizing process flows to streamline work.
Process Automation Designer
Build and manage multiple complex workflows easily with no-code playbooks.
Dig deeper into Performance Analytics
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Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.