Performance Analytics | Enterprise Performance Data | ServiceNow

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SERVICENOW PERFORMANCE ANALYTICS

Align Data, People and Goals to Drive Business Outcomes

ServiceNow® Performance Analytics puts the power of data in the hands of the stakeholders and subject matter experts—workers, owners, and executives—who are responsible for successful service delivery.

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ON DEMAND

With Performance Analytics, You Can...

1.

Anticipate Trends

Monitor existing conditions and prior performance to adjust service coverage.

2.

Prioritize Resources

Detect service bottlenecks as they occur and identify areas for improvement.

3.

Deliver Automation and Self-Service

Easily identify areas where automation and self-service can increase efficiency and reduce costs.

4.

Drive Toward Continual Service Improvement

Pinpoint areas for performance improvement and take action using key indicators, mobile-enabled scorecards, time charts, analytics, drill-downs, and dashboards.

5.

Align Service With Overall Business Goals

Support company strategy with deep insight into business operations and balance user satisfaction with operating costs.

Get Performance Analytics With Any ServiceNow Product

Put the power of data in the hands of all stakeholders who are responsible for services. Be sure to talk with your sales rep about how Performance Analytics, when purchased with any ServiceNow product, can boost value to the business.

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Achieve Your Business Outcomes Faster With Global Services

Learn more about our prescriptive, outcome‑based service packages for Performance Analytics to ensure you continually realize value from your ServiceNow investment. View our service packages for Performance Analytics:

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What Customers Are Doing With Performance Analytics

SIMPLIFIED A
KEY PROCESS ACROSS

15

DEPARTMENTS

READ CASE STUDY

SAVED OVER

$4M

ON A SINGLE ENTERPRISE
ROLLOUT PROJECT

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ROI

111%

MOVING FROM TRADITIONAL TO
IN‑PLATFORM ANALYTICS

GET ROI STUDY

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Analytics for Everyone

Transform Your Business with Actionable Insights to Increase Efficiency and Reduce Costs.

GET STARTED TODAY

NOW ON NOW

How ServiceNow Uses Performance Analytics

54%

REDUCTION IN AVERAGE RESOLUTION TIME THROUGH REAL‑TIME VISIBILITY

$225K

SAVED ANNUALLY BY AUTOMATING DATA‑COLLECTION AND ANALYTICS

3,800

HOURS SAVED PER YEAR THROUGH REAL‑TIME REPORTS AND DASHBOARDS

80%

REDUCTION IN INCIDENT SLA BREACHES VIA ENHANCED INSIGHT

SEE THE DETAILS BEHIND THE DATA

Resources

ANALYST REPORTS

Learn the ROI Potential as Calculated by Forrester for 7 Current Customers

The Total Economic Impact of ServiceNow Performance Analytics

WEBINARS

Serving Up the Right Data to Perform

Drive Process Adoption and User Alignment with Performance Analytics

Turn Data Into Your Tool for Service Improvement

EBOOKS

Best Practices for Performance Analytics Excellence

Creating a Trusted Data Foundation: 5 Smart Tips

WHITE PAPER

Play to Win: How Performance Analytics Empowers Your Business

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Explore Performance Analytics

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