Flow Designer

Enable anyone from IT generalists to process analysts to easily create end‑to‑end digital workflows that automate any business process—from simple productivity to complex transformation—in a no‑code, natural language environment.


Accelerate and scale digital workflow creation across the enterprise with codeless reusable flows and components.

Benefits

Harness a digital workflow engine so work happens smoothly across siloed systems and departments

IT can empower the business to automate processes by capturing developer expertise in codeless flow components for re-use by process analysts

Create new IT, employee, and customer workflows with out-of-the-box re-usable flow components for ITSM, CSM, Security Operations, and more

Application Highlights

Automate processes in a codeless, natural language environment

A screenshot of an example of how to automate processes in a codeless, natural language environment

Automate processes in a codeless, natural language environment

Create new flows with out-of-the-box components

A screenshot of an example of a VTB sample flow in Flow Designer

Create new flows with out-of-the-box components

IT can create custom flow components - discoverable and reusable by anyone

A screenshot of an example of how to create custom flow components that are discoverable and reusable

IT can create custom flow components - discoverable and reusable by anyone

Add codeless integrations to flows with IntegrationHub

A screenshot of an example of no-code inbound email trigger and actions

Add codeless integrations to flows with IntegrationHub

No-code inbound email trigger and actions

A screenshot of an example of no-code inbound email trigger and actions

No-code inbound email trigger and actions

Feature Details

All
  • Codeless Automation

    Automate simple request/approval and productivity tasks and transform complex core business processes with codeless flows and subflows to reduce manual and redundant steps. Anyone can build flows to deliver business solutions faster. Out‑of‑the‑box core actions and ServiceNow spokes (scoped applications with Flow Designer content) accelerate flow creation.

  • Natural Language Environment

    The intuitive interface uses natural language for non‑coders to easily define, create, and manage process flows. This means IT generalists and process analysts can develop solutions themselves to address their business challenges with an easy‑to‑use experience that doesn't require heavy coding.

  • Action Designer

    Developers can create and publish custom re‑usable components that include script to automate tasks and remediate events.

  • Core Actions and ServiceNow Spokes

    ServiceNow provides a library of out‑of‑the‑box core actions and Spokes – collections of application‑specific flow actions ‑ for ITSM, CSM, Security Operations and more that enables anyone to extend ServiceNow workflows and create new workflows without code. Out‑of‑the‑box flow actions and Spokes enable script re‑use, reduce technical debt, and simplify upgrades

  • Complex data

    View and understand the organization of structured data (objects and arrays) in a graphical interface and create data structures from records.

  • Inline script

    Add ad hoc script in Flow Designer actions for data transformation and calling ServiceNow script libraries without creating a reusable action

  • Domain-separated flows

    MSPs and large enterprises can create and manage flows and actions in the context of a multitenant environment.

  • Inbound email triggers

    No‑code inbound email triggers automate processes such as incident and case creation.

  • Decision management

    De‑couple business policy from processes so the business can update policy without having to rewrite the processes

Resources

You Can Get ServiceNow Flow Designer With...

Because it is part of our Now Platform.

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