Problem Management minimizes the business impact of service disruptions and prevents future disruptions using ITIL-proven practices.
Problem Management
Find and fix even the trickiest issues, minimize the impact of unexpected disruptions, and even prevent problems from arising at all.
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Benefits of Problem Management Minimize service disruptions
Use built-in dashboards to proactively analyze service performance and configurations.
Speed up service restoration
Give IT immediate visibility into known errors and workarounds.
Accelerate root cause resolution
Correlate problems and coordinate workflows to find the fastest way to the underlying issue.
Eliminate recurring incidents
Mitigate and prevent problems proactively by integrating current issues with other ITSM processes.
Features of Problem Management Single system of record
Find and address potential failure points and determine issue impact all in one place.
Contextual knowledge
Speed resolution, slash disruptions, and minimize impact by publishing solutions and workarounds.
Additional Features Remediation plans
Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source.
Out-of-the-box best practices
Support and manage six states: New, Assess, Root Cause Analysis, Fix in Progress, Resolved, Closed.
Automated notifications
Increase transparency and collaborate more effectively by sharing updates with service subscribers.
Reports and dashboards
Provide operational transparency with role-based dashboards for problem managers and coordinators.
Real-time analytics
Identify and remediate abnormal patterns and trends before they become problems.
Resources See All Resources Solution Briefs ServiceNow® ITSM Pro and Enterprise Overview ServiceNow ITSM Overview Ebooks ITSM Blueprint: Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM System From Broken to Boundless: 7 Steps to Ditch Your Outdated On-Premises ITSM Tools The Human Experience of IT Service Management
How to get Problem Management

Problem Management is available with IT Service Management. Transform the impact, speed, and delivery of IT.

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