Playbooks, formerly ServiceNow Process Automation Designer, enables you to build and manage multiple complex workflows with no-code playbooks. 
FORMERLY PROCESS AUTOMATION DESIGNER Playbooks
Streamline workflows with context-aware, step-by-step guides for consistency and reliability of multistep processes. 
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Benefits of Playbooks Power rapid automation
Create and manage complex cross-enterprise workflows without a single line of code. 
Explore agentic playbooks
Complete simple tasks autonomously with just the right level of human supervision. 
Boost agent efficiency
Visualize complex processes in a simple and familiar task-oriented view built specifically for support agents.  
Deliver workflows faster
Automate common processes for apps with pre-built playbooks from the ServiceNow® store.
Features of Playbooks Complex workflow navigation
Reduce onboarding time and improve clarity with a guided, task-oriented interface. 
Advanced automation
Combine flows, sub-flows, and actions easily to support complex automation scenarios. 
Playbook generation
Create playbooks from natural language prompts or images like whiteboard sketches. 
No-code design experience
Enable process owners to manage activities and flows using a simplified kanban-style board. 
Resources See All Resources Ebooks 3 Common Business Challenges You Can Solve Using the ServiceNow AI Platform   The ServiceNow AI Platform Reference Guide  Data Sheets ServiceNow AI Platform  Integration Hub Analyst Reports Driving Digital Transformation and Business Value with ServiceNow
How to get Playbooks
Playbooks is available with the ServiceNow AI Platform. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation.  
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