Process Mining Overview Plans and Packages Getting Started
Process mining Packages Simplify your Process Mining landscape with a single platform-wide package that mines any workflow (deterministic and agentic), playbook, or external process. Get Custom Quote
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Features
  Process Mining for Platform Process Discovery Visualize the reality of your production process execution. Process maps generated natively from from the sys_audit table. Summary and Insights Allow process stakeholders to easily assess and manage improvement opportunities. Improvement Opportunities Out-of-the-box and custom rule-based inefficiency pattern detectors such as Slow tranitions and Rework. Improvement Opportunities Details Page Expand Process Mining accessibility to more process stakeholders, including business users, in a dedicated landing page with easy to understand improvement opportunities, insights, and highlights. Analyst Workbench Get access to analytical tools for process analysts to perform 
deep dive analysis. Transitions and Advanced Filtering Apply transition filters to focus on specific process paths and condition filters to narrow results for precise analysis, in Analyst Workbench. Convert into reusable findings. Breakdown Filters Filter records and analyze a process map by categories. Segment process data by dimensions like Assignment Group or Item Type to see how different categories behave. Process Model Comparison Compare two process maps side-by-side to measure before and after impact of process changes. Bottleneck Analysis Detect which transitions cause the longest delays and determine root cause. Touch Point Analysis Identify process steps with high volumes of manual activity ripe for automation. Record Cluster Analysis Identify patterns in short descriptions and group keywords to diagnose problems. Root Cause Analysis Find hidden connections and influencers based on record attributes like category, channel or assignment groups.  Work Notes Analysis Summarize work notes on inefficient transitions to understand underlying reasons. Task Mining Analyze and record manual tasks on Windows desktop apps and browsers that are part of ServiceNow workflows, identify patterns and metadata for automation. External Data Mine external processes that are part of ServiceNow workflows using Integration Hub Import or Excel and CSV file import. Platform Analytics KPI Ad Hoc Mining Run process mining analysis in 1-click from any Platform Analytics KPI (or Platform List View). Platform Analytics Embedded Process Maps Embed Process Map and Insights Panel in Platform Analytics (and any Workspace) dashboard. Platform Analytics Embedded Insights Embed Process Map and Insights Panel in Platform Analytics (and any Workspace) dashboard. Platform Analytics KPI Dashboard Add Platform Analytics dashboards to Process Mining Summary and Insights to link Improvement Opportunities to KPIs. Automation Center Integration Push pre-populated automation requests for action by Automation CoE directly from Analyst Workbench or Opportunity Details. Access to Detailed Records Click on any process map activity node for enriched insights and drill into underlying records under ACL rules Collaboration and Sharing Collaborate in context of a process model. Invite colleagues and share notes, updates, screenshots, and more. Interactive Histogram Visualize the distribution of slow or repetitive work to identify outliers and unusual patterns. AI Capabilities   Mine Agentic Workflows¹ Mine agentic AI Agent exection audit tables (sn_aia_execution_task and sn_aia_execution_plan) to visualize and understand Orchestrator AI Agents, AI Agents, Communicator AI Agents, and Tools real-world production execution. Now Assist Highlights - Improvement Opportunities² Summarize key findings in Improvement Opportunity details, transforming data into clear guidance for fast, informed process improvement decisions. Work Notes Analysis² Identify root cause of slow and inefficient transitions. Playbook Generation² Detect high variation processes and turn ideal path into a playbook in 1-click to reinforce consistency. Intent and Activity Analysis² Categorize work and reconstruct step-by-step resolution patterns in work notes on process nodes to identify AI agent and automation opportunities. ¹Requires entitlement to agentic workflows.
²Requires entitlement to Now Assists.
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