Process Mining Overview Plans and Packages Getting Started
Product Process Mining Drive faster workflow improvement cycles with closed-loop process intelligence. Give people and AI agents native, real-world execution context right where workflows run. View Demo Get Data Sheet
The world works with ServiceNowTM
How does Process Mining work? Natively analyzes system audit and AI agent execution logs—no data extraction or preparation required. Maps every step, sequence, and variant to show how workflows actually execute to surface bottlenecks, deviations, and improvement opportunities. Watch Webinar
Benefits of Process Mining Close the improvement loop Sense how workflows execute. Decide with workflow execution context. Act on improvement opportunities. Govern AI and KPIs. All on a single platform. Video CTA Get Details Optimize agentic workflows See how orchestrators, agents, and tools actually perform in production. Catch drift, hallucinations, and underperforming tools early—before they escalate. Video CTA Watch Webinar Extend AI control tower Add a process intelligence layer to ServiceNow AI Control Tower and see where governance steps get bypassed, approvals stall, and AI asset onboarding slows. Video CTA Get White Paper Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Process Mining
Process Discovery
See how work actually flows in minutes Mine ServiceNow workflows where they run. No data ETL, no lag. Spot bottlenecks and compliance gaps fast, then drill deep in Analyst Workbench. Watch Video (9:33)
Improvement Opportunities
Know what to fix and why Auto-detect bottlenecks and compliance gaps. Now Assist explains root cause in plain language, giving process owners clear priorities without needing to do deep analysis.
Related links Now Assist
Embedded Insights
Answer the why behind any KPI Click from any Platform Analytics KPI into Process Mining. See root cause without switching tools. Embed insights and process maps in workspace dashboards. Watch Webinar
Related links Platform Analytics
Task Mining
Turn desktop bottlenecks into AI agents When Process Mining spots excessive manual touchpoints, Task Mining captures the desktop activity—email, Excel, browsers—and generates AI agent blueprints to offload repetitive tasks. Watch Webinar
Related links ServiceNow AI Agents
Resolution Intelligence
Discover resolution patterns and automate them Now Assist analyzes unstructured work notes to diagnose transition delays, categorize work by customer intent, reconstruct step-by-step resolution, and identify AI agent, playbook, or other automation opportunities. Watch Webinar
Multidimensional Mining
See how work flows across multiple processes Visualize complex workflows like HR onboarding where multiple subtasks and requests span different tables. Expose upstream and downstream dependencies in one view. Watch Webinar
OUR CUSTOMERS Industry leaders rely on ServiceNow See All Stories 30% faster customer case resolution Video CTA See Customer Story 10% improvement in IT Service deflection rate Video CTA Find Out How Watch Video (2:22) 26% reduction in incident volume Video CTA Find Out How
Process Mining for external data ServiceNow workflows connect across any enterprise app. Process Mining utilizes Workflow Data Fabric to mine external audit logs for end-to-end visibility. See All Integrations
Resources for you See All Resources Webinar Top 10 features of ServiceNow Process Mining Get a quick overview of ServiceNow Process Mining. Learn the core features and how to start uncovering process insights fast. Video CTA Watch Webinar Webinar How Process Intelligence supports your AI initiatives Video CTA Watch Webinar Webinar Using Process Mining to drive efficiency with AI driven Security Response Video CTA Watch Webinar Webinar Process Mining for Source-to-Pay Workflows Video CTA Watch Webinar Webinar Process Mining for Customer Service Management Video CTA Watch Webinar
What the community is saying Your peers have a lot to say about delivering scalable IT services on a cloud native platform. Gartner Peer Insights is the source for unbiased, honest feedback. Read the discussion and start growing enterprise productivity while you knock down silos. See Reviews
Use the ServiceNow ecosystem Explore our learning tools, community, and partner offerings to find the level of support you need. Training and certification Boost your career with a globally recognized ServiceNow certification. Partners Find a ServiceNow partner that has proven expertise to meet your business needs. Product documentation Learn how to use our products, find answers to your technical questions, and explore products by release. Community Join our community to learn, share, and connect with users about ServiceNow solutions.
ServiceNow Impact® Get the support and expertise you need to realize value fast. Achieve success your way with a success plan tailored to you. Learn About Impact
Frequently asked questions Expand All Collapse All What is process mining?
Process mining uses event log data from enterprise systems to show how processes actually run—revealing bottlenecks, variations, and inefficiencies often missed by traditional analytics.
What are the benefits of process mining?
Process mining gives people and AI agents fact-based visibility into how work actually flows—exposing bottlenecks, compliance gaps, rework loops, and high-potential automation opportunities.
Why is process mining essential to agentic AI?
AI agents work best with accurate process context. Process mining shows how work actually flows, where exceptions happen, and which policies apply—helping reduce drift and unreliable behavior.
What is task mining?
Task mining uses application and browser event logs captured at the desktop to reveal manual work–clicks, keystrokes, app switches–that enterprise system logs don't record.
What are some common process mining use cases?
Procurement, IT service delivery, order-to-cash, HR onboarding, and compliance monitoring—any high-volume process where delays, rework, or policy violations carry real cost.
Talk to an expert Connect with our product experts to arrange a custom demo. See how Process Mining can work in your environment. Schedule Demo