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Process Optimization

Maximize efficiency across the enterprise—visual process maps and machine learning cluster analyses help to identify bottlenecks and streamline work.

Benefits of Process Optimization

Discover processes to fine-tune and get work done

Measure and improve service delivery in alignment with SLAs and customer expectations.

Achieve top performance

View performance across your organization and use machine learning to improve workgroup results.

Increase efficiency

Streamline workflows by quickly finding and removing costly variants in core business processes.

Improve continuously

Get on the path of continuous excellence through deep process knowledge, monitoring, and automation.

Features of Process Optimization

Streamline business process flows via process mining

Business process flows

Uncover hidden inefficiencies with a push of a button using process data from audit trails.

Visualize IT and customer service process workflows

Process map and comparison

See a visual representation of process flows to identify bottlenecks and make improvements quickly.

Viewing the process and improvement insights dashboard

Process insight dashboard

View process summary and actionable improvement insights at a glance from a single dashboard.

Manage and track process improvement and business value

Ongoing optimization

Integrate with Continual Improvement Management to refine processes and track their business value.

Additional Features

Machine learning cluster analysis

Use AI to identify and remediate process inefficiencies faster, and understand underlying patterns.

Linked process analysis

Discover and map related processes for a complete view of how they connect to and impact each other.

Easy collaboration

Share process maps across teams for collaboration and process improvement.

Embedded process analysis

Right click to analyze process and issues directly and simply from any filtered list of records.

Performance Analytics integration

Link Performance Analytics KPIs to continual improvement initiatives to track realized business value.

You might also be interested in…

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

Continual Improvement Management

Initiate and track improvements across the enterprise by aligning people, processes, and data.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.