Increase field service scheduling efficiency, maximize utilization, and increase productivity with Schedule Optimization by ServiceNow.
Schedule Optimization Maximize productivity and minimize downtime by automating technician scheduling intelligently. Assign the best-fit resource to every job using AI-driven optimization.
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Benefits of Schedule Optimization Reduce operational costs Deliver consistent service with smart scheduling that improves timing and helps meet SLAs. Decrease costs Assign the right resource, minimize travel and overtime, and reduce repeat visits with AI. Increase service capacity Fit more jobs into each day with smarter routes, better schedules, and higher first-time fix rates. Advance ESG initiatives Reduce windshield time and optimize routes automatically to cut fuel consumption and carbon emissions.
Features of Schedule Optimization Advanced scheduling Run nightly batch processes based on scheduling requirements. Multiple objectives Prioritize jobs, parts availability, preferred technicians, and required skills. Performance analytics Monitor and improve field service performance through key metrics.
Resources See All Resources Case Studies Scheidt & Bachmann: How to Drive Service and Innovation Carrefour Delivers Great In-Store Experience Topics What is Service Scheduling Software? What Are Service Technicians? Reports ISG Buyers Guide for Field Service Management
How to get Schedule Optimization Schedule Optimization is available with Field Service Management. Explore how ServiceNow transforms field operations. Get Product Info View Demo
You might also be interested in… Field Service Contractor Management Track and manage work in one place for increased visibility and efficiency. Field Service Crew Operations Simplify the process of managing technician teams and complex work orders. Field Service Multi-Day Task Scheduling Empower dispatchers to manage and visualize long-cycle work effectively. Capacity and Reservations Management Make the most of your resources with dynamic scheduling based on capacity and tasks.
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