Increase field service scheduling efficiency, maximize utilization, and increase productivity with Schedule Optimization by ServiceNow.
Schedule Optimization
Maximize productivity and minimize downtime by automating technician scheduling intelligently. Assign the best-fit resource to every job using AI-driven optimization.
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Benefits of Schedule Optimization Reduce operational costs
Deliver consistent service with smart scheduling that improves timing and helps meet SLAs.
Decrease costs
Assign the right resource, minimize travel and overtime, and reduce repeat visits with AI.
Increase service capacity
Fit more jobs into each day with smarter routes, better schedules, and higher first-time fix rates.
Advance ESG initiatives
Reduce windshield time and optimize routes automatically to cut fuel consumption and carbon emissions.
Features of Schedule Optimization Advanced scheduling
Run nightly batch processes based on scheduling requirements.
Multiple objectives
Prioritize jobs, parts availability, preferred technicians, and required skills.
Performance analytics
Monitor and improve field service performance through key metrics.
Resources See All Resources Case Studies Scheidt & Bachmann: How to Drive Service and Innovation Carrefour Delivers Great In-Store Experience Topics What is Service Scheduling Software? What Are Service Technicians? Reports ISG Buyers Guide for Field Service Management
How to get Schedule Optimization
Schedule Optimization is available with Field Service Management. Explore how ServiceNow transforms field operations.
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Capacity and Reservations Management
Make the most of your resources with dynamic scheduling based on capacity and tasks.
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