Optimize IT services from a single workspace. Proactively solve issues, lower costs, and deliver great service experiences with a consolidated view of your service portfolio and performance.
Maximize service quality with an integrated view of the full lifecycle.
Benefits of Service Owner Workspace
Improve service quality
Maintain high service quality with detailed performance metrics.
Restore services fast
Enable faster service restoration by analyzing changes and trends.
Manage service costs
Manage costs by identifying service offerings with unexpectedly high spend.
App highlights
Consolidated service info
Deliver high service availability with a consolidated view of items and events impacting services.
Service satisfaction
Monitor CSAT trends to evaluate customer satisfaction with a service.
What you get with Service Owner Workspace
Consolidated service info
Get detailed metrics for a service or service offering to ensure it is performing as designed.
Service value
Compare performance-to-cost ratios to determine the value of a service to the business.
Service satisfaction
Monitor CSAT trends for services and underlying events to maintain high customer satisfaction.
Service restoration
Analyze changes and trends to restore services faster.
Cost management
Identify services with unanticipated spend to control costs.
Future planning
Evaluate service impacts to design more effective services in the future.
How to get Service Owner Workspace
Service Owner Workspace is available as part of IT Service Management. Improve service performance and gain valuable insights with an innovative ITSM solution.
// Commenting on 02/23/2020
// To fix the slow page load on prod
//Check with Zan and Alex later to see if we can add through Launch
// Commenting on 02/23/2020
// To fix the slow page load on prod
//Check with Zan and Alex later to see if we can add through Launch