Service Owner Workspace
Manage IT services from a single intuitive interface. Ensure performance excellence with full lifecycle visibility plus real-time data and insight.
Service Owner Workspace
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Benefits of Service Owner Workspace
Maintain top-quality services
Monitor metrics across the full lifecycle easily to ensure services are performing as designed.
Restore services faster
Proactively identify and remediate issues quickly by analyzing changes and trends.
Manage service costs
Pinpoint services with unexpectedly high costs and relatively low performance or value add.
Improve the service experience
Monitor CSAT trends and underlying events to maintain and enhance customer satisfaction.
Features of Service Owner Workspace
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Centralized view
See services, data, and performance in one place to evaluate investments against value.
Service trend tracking
View performance data over time—prep for review meetings and make strategic investment decisions.
Availability management
View and track availability, attach commitments directly to offerings, and receive outage alerts.
Complete portfolio view
Analyze your service portfolio and identify areas that need attention using performance metrics.
Additional features
Integrated application data
Use aggregated data and measure service performance with qualitative and quantitative metrics.
Consolidated service info
Deliver high service availability with a unified view of items and events of impact.
Service satisfaction
Monitor CSAT trends to evaluate how satisfied customers are with various IT services.
Performance-to-cost evaluation
Compare ratios to determine the true business value of specific services.
Subscriber impact assessment
Manage and view subscribers to understand who’s impacted by service outages or P1 incidents.
Features of Service Owner Workspace
Watch Video
Centralized view
See services, data, and performance in one place to evaluate investments against value.
Service trend tracking
View performance data over time—prep for review meetings and make strategic investment decisions.
Availability management
View and track availability, attach commitments directly to offerings, and receive outage alerts.
Complete portfolio view
Analyze your service portfolio and identify areas that need attention using performance metrics.
Resources
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Solution Briefs
ServiceNow® ITSM Pro and Enterprise
Infographics
Winning the Day with ITSM Pro
White Papers
Deliver Smart, Responsive IT Services in an Always Changing World with ITSM Pro
Ebooks
The Human Experience of IT Service Management
5 Best Practices for Resilient, Reliable, Remote IT Services
AI Done Wisely Delivers Better, Faster, and More Scalable IT
How to get Service Owner Workspace
Service Owner Workspace is available with IT Service Management. Transform the impact, speed, and delivery of IT.
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