FORMERLY SITE RELIABILITY OPERATIONS Service Reliability Management
Manage the health of your technical services autonomously. Use site reliability engineering (SRE) principles such as alert automation. 
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 Benefits of Service Reliability Management Increase service resilience
Expand visibility across DevOps and SRE teams. Improve oversight of distributed teams and their services. 
Integrate your monitoring tools
Unify and monitor service performance using service level objectives (SLOs). View service health in context of SLOs, from a single workspace. 
Respond in real time
Create on-call schedules, escalation policies, and collaborate in real time.  
Remediate issues as a team
Decrease time to respond and remediate issues quickly with team-wide alert automation.  
Features of Service Reliability Management On-call alert and incident response
Respond to alerts and incidents and resolve escalations quickly using on-call shifts.
SLO and service health
Work within error budgets and automate policies using service  level indicators and SLOs.
Improved diagnosis
Optimize remediation and context from grouped alerts, changes, incidents, and service maps.
Distributed teams onboarding
Provide self-service setup and governance for distributed teams and their data.
Additional features Governance and autonomy
Keep actions consistent amongst distributed teams when an SLO is breached. 
Mobile app
Track alerts, view on-call schedules, and provide teams access to incidents on the go. 
Resources See All Resources Solution Brief Deliver Modern Operations for DevOps and SRE Teams Analyst Report EMA Research: How to Improve SRE Adoption Data Sheet ServiceNow® Service Reliability Management
How to get Service Reliability Management
Service Reliability Management is available with IT Operations Management. Predict issues, prevent impact, and automate resolution with AIOps.  
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