Ensure service reliability with ServiceNow's 24/7 Synthetic Monitoring, detecting outages before they impact users.
Synthetic Monitoring Monitor your critical business services proactively to detect user-impacting outages 24/7. Get Data Sheet
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Benefits of Synthetic Monitoring Enhance service availability Test business-critical service availability and response times continuously to detect issues before they impact users. Speed incident response Provide operators with clear, mapped monitor results and additional context to simplify incident troubleshooting. Improve service reliability Reduce downtime by proactively testing critical business services for responsiveness and accessibility.  Track organizational KPIs Help meet service level agreement obligations 24/7 with continuous monitoring.
Features of Synthetic Monitoring Scheduled health checks Monitor critical HTTP and API endpoints from within IT Operations Management (ITOM) to improve independence and see results fast.   Synthetic performance overview Run synthetic monitor checks from Agent Client Collector (ACC) agents against public or private API endpoints and websites. Monitor result history Provide operators with relevant monitor outage context quickly, including affected services and locations.  Actionable alerting Use remote monitors to trigger alerts when public or private endpoints become unavailable. 
Resources See All Resources Data Sheets Synthetic Monitoring Solution Briefs ITOM: Keep Digital Services Running 24/7 Topics What Is Observability? What Are Forms of Application Performance Monitoring?
How to get Synthetic Monitoring Synthetic Monitoring is available with IT Operations Management (ITOM). Predict issues, prevent impact, and automate resolution with AIOps.  Explore ITOM View Demos
You might also be interested in… Now Assist for IT Operations Management Help operators triage alerts faster and more accurately with generative AI. Event Management Reduce event floods from monitoring tools and gain insight into business service health. Service Operations Workspace Manage incidents proactively with clear visibility when services are at risk. Service Observability Make data-driven decisions based on business impact.
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