Ensure service reliability with ServiceNow's 24/7 Synthetic Monitoring, detecting outages before they impact users.
Synthetic Monitoring
Monitor your critical business services proactively to detect user-impacting outages 24/7.
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Synthetic Monitoring Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Synthetic Monitoring Enhance service availability
Test business-critical service availability and response times continuously to detect issues before they impact users.
Speed incident response
Provide operators with clear, mapped monitor results and additional context to simplify incident troubleshooting.
Improve service reliability
Reduce downtime by proactively testing critical business services for responsiveness and accessibility. 
Track organizational KPIs
Help meet service level agreement obligations 24/7 with continuous monitoring.
Features of Synthetic Monitoring Scheduled health checks
Monitor critical HTTP and API endpoints from within IT Operations Management (ITOM) to improve independence and see results fast.  
Synthetic performance overview
Run synthetic monitor checks from Agent Client Collector (ACC) agents against public or private API endpoints and websites.
Monitor result history
Provide operators with relevant monitor outage context quickly, including affected services and locations. 
Actionable alerting
Use remote monitors to trigger alerts when public or private endpoints become unavailable. 
Resources See All Resources Data Sheets Synthetic Monitoring Solution Briefs ITOM: Keep Digital Services Running 24/7 Topics What Is Observability? What Are Forms of Application Performance Monitoring?
How to get Synthetic Monitoring
Synthetic Monitoring is available with IT Operations Management (ITOM). Predict issues, prevent impact, and automate resolution with AIOps. 
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Reduce event floods from monitoring tools and gain insight into business service health.
Service Operations Workspace
Manage incidents proactively with clear visibility when services are at risk.
Service Observability
Make data-driven decisions based on business impact.
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