Synthetic Monitoring Continuously test critical endpoints and user flows. Detect failures the moment they happen and route each issue to the right team with complete service context. Get Data Sheet
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Benefits of Synthetic Monitoring Identify failures before users report them Continuously test your business-critical endpoints and user workflows. Detect unavailable services, slow response times, and broken flows before teams feel the impact. Troubleshoot faster with service context Monitor results linked to Service Mapping, CMDB, and Event Management. In one place, see what’s broken, what depends on it, who owns it, and where alerts flow—without stitching data across tools. Don’t just detect downtime, prevent it Identify degrading performance before it becomes an outage. Set thresholds that trigger alerts when services slow down, not just when they fail. Monitor from where your users are Run synthetic tests from multiple locations—data centers, cloud regions, or inside your network. Catch regional performance issues and routing failures that backend monitoring can’t see.
Features of Synthetic Monitoring Auto-generate synthetic monitors from incidents Turn incidents into prevention by automatically creating synthetic monitors from real failures. Every outage strengthens your monitoring, automates follow-on reliability workflows, and reduces the risk of repeat issues. Monitor private and public endpoints Validate your internal services and APIs with the same visibility as external endpoints—no special tooling required. Use Agent Client Collector (ACC) or MID Server to test anything, anywhere. Track service impact to spot recurring issues When a monitor fails, identify which services are affected, not just which endpoint went down. Track historical trends and know if issues are recurring or new. Route alerts with full context When monitors detect failures, alerts flow to the right team with service ownership and dependency data. The right team gets what they need to act without hunting for context or performing manual triage.
Resources See All Resources Data Sheets Synthetic Monitoring Solution Briefs ITOM: Keep Digital Services Running 24/7 Topics What Is Observability? What Are Forms of Application Performance Monitoring?
How to get Synthetic Monitoring Synthetic Monitoring is available with IT Operations Management (ITOM). Predict issues, prevent impact, and automate resolution with AIOps.  Explore ITOM View Demos
You might also be interested in… ServiceNow Otto for IT Operations Management Help operators triage alerts faster and more accurately with generative AI. Event Management Reduce event floods from monitoring tools and gain insight into business service health. Service Operations Workspace Manage incidents proactively with clear visibility when services are at risk. Service Observability Make data-driven decisions based on business impact.
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