Ensure service reliability with ServiceNow's 24/7 Synthetic Monitoring, detecting outages before they impact users.
Synthetic Monitoring Test critical endpoints and user flows continuously. Detect failures the moment they happen—and route them to the right team with full service context. Get Data Sheet
Synthetic Monitoring Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Synthetic Monitoring Catch failures before users report them Continuously test critical endpoints and workflows to detect outages, slow responses, and broken flows. Troubleshoot faster with service context Connect monitoring results to Service Mapping, CMDB, and Event Management to quickly find and fix issues. Prevent downtime, not just detect it Detect degrading performance before outages. Alert when services slow down, not just when they fail. Monitor from where your users are Run synthetic tests from multiple locations to catch regional performance and routing issues sooner.
Features of Synthetic Monitoring Incident-based synthetic monitor generation Turn real failures into synthetic monitors that strengthen monitoring and reduce repeat issues. Private and public endpoint monitoring Test internal services and APIs with Agent Client Collector or MID Server, then compare with external checks. Monitor result history with service impact See which services are affected when monitors fail and use trends to spot recurring or new issues. Alert routing with full context Route monitor failures to Event Management. Notify the right team with ownership and dependency data.
Resources See All Resources Data Sheets Synthetic Monitoring Solution Briefs ITOM: Keep Digital Services Running 24/7 Topics What Is Observability? What Are Forms of Application Performance Monitoring?
How to get Synthetic Monitoring Synthetic Monitoring is available with IT Operations Management (ITOM). Predict issues, prevent impact, and automate resolution with AIOps.  Explore ITOM View Demos
You might also be interested in… ServiceNow Otto for IT Operations Management Help operators triage alerts faster and more accurately with generative AI. Event Management Reduce event floods from monitoring tools and gain insight into business service health. Service Operations Workspace Manage incidents proactively with clear visibility when services are at risk. Service Observability Make data-driven decisions based on business impact.
Dig deeper into Synthetic Monitoring View Docs Visit Community Get Developer Resources
Talk with an expert Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Contact Us
Home Synthetic Monitoring
Contact Demo