Sales CRM for Telecommunications Overview Plans and Packages Getting Started
Sales CRM for Telecommunications Packages Sell more, deliver fast, and grow revenue by connecting the steps from quote to service activation on one AI-powered platform. Get Custom Quote
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OMT + PCO Foundation Accelerate order resolution, reduce manual effort, and improve visibility across sales and service order management. Includes: Order Management for Telecom with PSR Catalog Order Decomposition Orchestration Order Fallout Management Basic Commerce Configuration Capabilities CPQ Core CRM Customer and Case Core Private Cloud Orchestration Order Operations
OM Telco Foundation / CPQ Tech Foundation Run telecom order management and quoting on one platform, from configured quote through to a fulfilled order, with AI agents that help sales and operations work faster. Includes: Order Management for Telecom Order Management Order Operations CPQ Core CRM Customer and Case Core ServiceNow Otto for OM (Foundation) ServiceNow Otto for CPQ (Foundation) Employee Slate for ServiceNow Otto Workflow Data Fabric Foundation
RECOMMENDED CPQT Advanced Reduce quoting errors, accelerate order processing, and improve compliance with intelligent AI commercial catalog management. Includes OM Telco Foundation / CPQ Tech Foundation, and: OMT and Full CPQ and Order Capture with Quotation Sales Agreement Management Contract Management Connector “Better Together” Lead Management Core CPQ Enhanced Opportunity Management Core Customer Life Cycle Applications Customer Life Cycle Core
Sales CRM Telecom Advanced Improve lead-to-quote conversion, enhance sales forecasting accuracy, and accelerate deals with intelligent CPQT capabilities. Includes CPQT Advanced, and: Lead Management Applications Opportunity Management Applications Sales Forecasting and Territory Management
Sales CRM Telecom Prime Independently connect quoting, ordering, and fulfillment on one platform to activate services on time and maximize revenue capture. Includes Sales CRM Telecom Advanced, and: Autonomous AI
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OMT + PCO Foundation OM Telco Foundation / CPQ Tech Foundation CPQT Advanced Sales CRM Telecom Advanced Sales CRM Telecom Prime AI agents and skills ServiceNow Otto built on Moveworks

Empower employees with an AI assistant to answer questions, take actions, and automate work.

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Employee Slate for ServiceNow Otto

Ask, act, and accomplish work across any business system, agent, or content.

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ServiceNow Otto for OM

Improve agent and customer productivity and efficiency in your respective workflow.

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Foundation Foundation, Advanced Foundation, Advanced Foundation, Advanced Foundation
ServiceNow Otto for CPQ

Reduce manual effort, improve consistency, and support faster, more accurate quote creation.

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Foundation Foundation Foundation, Advanced Foundation, Advanced Foundation, Advanced
ServiceNow Otto for SFA

Deliver AI-powered insights and automation to drive faster, smarter sales and order processes.

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Advanced Advanced, Prime
ServiceNow Otto for Sales CRM-T

Create complex fulfillment flows, incorporate intent-based ordering, and make closed-loop Incident to orchestrate possible scenarios.

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Advanced Advanced, Prime
Assists (annual – FF/UU) Annual AI actions your fulfillers and users can run across the AI agents and skills in this package. 2,750 2,750/450 5,500/900 5,500/900 11,000/1,800 Sales CRM-T capabilities CPQ Core5

Help businesses quickly configure simple products or services, apply pricing rules, and generate accurate quotes in a commerce-like journey.

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CRM Customer and Case Core

Improve organizational performance by focusing on case information, rather than process, as the primary focus and workflow.

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Order Management

Manage every step of the order lifecycle with AI-powered automation that prevents fallout, accelerates delivery, and boosts customer satisfaction.

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Order Management for Telecom

Manage all your product and service orders from one place.

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Private Cloud Orchestration

Allow customers to install and use the Windriver Orchestrator in ServiceNow for VNF and container management.

Order Operations

Enable customer service agents to create cases for multiple customer orders or for specific products with.

Contract Management Connector “Better Together”

Set up contract document templates, clauses, and clause variations, and initiate contract and amendment requests.

Lead Management Core

Enable sales agents and sales development representatives to create leads and nurture them into opportunities.

CPQ Enhanced

Help businesses quickly configure products or services, apply pricing rules, and generate accurate quotes with an omnichannel experience.

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Opportunity Management Core

Track and advance sales opportunities through the pipeline.

Customer Life Cycle Applications

Handle the telecom customer lifecycle by combining CRM capabilities with network operations on a single platform.

Customer Life Cycle Core

Cover the entire enterprise journey, spanning onboarding, adoption, contract modifications, and renewals.

Lead Management Applications

Enable sales agents and sales development representatives to create leads and nurture them into opportunities.

Opportunity Management Applications

Build apps that automate manual work and modernize legacy processes.

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Platform capabilities App Engine Starter (FF/UU)

Build apps that automate manual work and modernize legacy processes.

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25 25/100 50/100 50/100 50/100
Process Mining

Uncover hidden inefficiencies by mapping how work actually flows.

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10k records / year 10k records / year 15k records / year
Workflow Data Fabric Foundation (annual – FF/UU)

Turn data into AI-powered action with end-to-end governance.

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100 100/35 150/55 150/70 300/125
Super Intelligence Control Tower - ServiceNow Assets

Connect strategy, governance, management, and performance for all your AI across the enterprise.

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