CRM Overview Service Solution Sales Solution
solutions Rethink the possibilities of CRM Manual CRM demands upkeep. Autonomous CRM takes intelligent action on your behalf, executing across sales and service to drive revenue and delight customers. Watch Video (2:51) View Demo
the possibility Put AI to work for your customers Meet the first CRM built to unify information and automate work from sales to customer success—delivering faster resolutions, increased loyalty, and quicker deal cycles. Thrill your customers Bring your business insights and customer data together to fuel relevant, context-driven experiences. Video CTA Free your teams Automate frustrating busywork and eliminate swivel-chairing by connecting process and system workflows. Video CTA Accelerate your revenue Deliver faster quotes, resolutions, fulfillment, and on-site services with AI agents empowered to act. Video CTA
Autonomous CRM results 20% reduction in churn 33% reduction in mean resolution time 40% reduction in quote processing time
the path Explore ServiceNow CRM solutions service Faster resolutions, fewer headaches Give customers the power to self-serve and agents more time back with AI agents that handle repetitive work. Explore Solution Sales Close more deals, quicker Simplify complex sales and order management to drive revenue and loyalty with AI-powered workflows and CPQ. Explore Solution Webinar Overcome the CRM meltdown Legacy tools had their shot—now it’s time to see how AI replaces them. Learn from experts in this four-part series. Watch Episode 1
What to expect with Autonomous CRM step 1: DATA Unify your data Workflow Data Fabric and zero-copy connectors bring data from anywhere into one composable system for total visibility. step 2: Workflows Automate your workflows Deterministic, no-code workflows streamline processes and orchestrate outcomes from the front-to-back office. step 3: Orchestration Combine AI and workflows Without workflows, AI stalls. A strong, connected workflow foundation empowers AI to act and solve complex issues. step 4: Governance Manage risk and security Determine which actions AI can take autonomously. Establish guardrails for compliance and to monitor performance.
Everything you need to get started Explore resources to build your business case, get stakeholder buy-in, and plan your implementation. CRM Integrations Seamlessly integrate Bring existing software investments onto our platform to connect your people, processes, and data. Video CTA Explore Integrations Value Calculator Make your business case Use our calculator to unlock how AI can add value to your CRM strategy and potentially increase ROI. Video CTA Calculate Value AI Experience Grow your AI capabilities Find out how an AI platform helps your enterprise get more work done and satisfy customers. Video CTA Explore AI Analyst Report ServiceNow named leader Discover why Gartner® recognized ServiceNow® in the Magic Quadrant™ for CRM for the second year in a row. Video CTA Download Report
“Switching a CRM isn’t a decision you take lightly, but the performance with ServiceNow is off the charts.” Colin Mead Vice President of Global Support, Pure Storage
Explore ServiceNow CRM solutions by industry Retail
Drive retail growth with CRM Boost loyalty and drive sales by revolutionizing your retail strategy with CRM. Optimize store operations, enhance efficiency, empower frontline staff, and reduce costs—all while delivering an exceptional customer experience. Learn More
Related links Retail Operations Retail Service Management
Banking
Create frictionless banking experiences Use AI to personalize service across your bank's front, middle, and back offices. Expand relationships to drive growth while reducing operational costs. Learn More
Related links Dispute Management Financial Services Operations
Healthcare
Provide exceptional care and experiences Harness the power of AI to deliver a seamless experience for patients and care providers. Deliver personalized care pathways and enhance operational efficiencies for improved patient care. Learn More
Related links Healthcare and Life Sciences Service Management Field Service Management
Government
Serve the public more effectively AI-powered workflows empower government employees to make confident decisions, optimize resources, and provide efficient services to the public. Learn More
Related links Field Service Management Public Sector Digital Services
Telecom
Fuel revenue growth Put AI agents to work for sales, contact centers, service and network operations, and field technicians. Help everyone serve the customer better and faster while boosting revenue and loyalty. Learn More
Related links Telecom Service Management Sales and Order Management for Telecom
Technology Providers
Fuel sales, support, and revenue growth Unite the sales cycle, order management, field and customer service with a single, intelligent workflow. Rev-up revenue capture and customer resolution times. Learn More
Related links Sales and Order Management for Technology Providers Technology Provider Service Management
Innovative companies rely on ServiceNow for their CRM solutions
Let’s get to work Explore our learning tools, community, and other resources to get the support you need for your customers. Explore demos Get hands-on with the ServiceNow AI Platform. Explore demo options for everyone, at every skill level. Join the community Learn, share, and connect with people doing work that matters on the ServiceNow AI Platform. Participate in events Take part in ServiceNow virtual and in-person events to connect with IT leaders and inspire your business transformation.
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