IT Solutions Overview Autonomous IT and Security
Autonomous IT and Security Let AI handle the routine work. Use continuously self-learning, self-healing, and self-depending IT to stay one step ahead of your business needs.  Read Ebook
When your IT runs itself,
you run the business We all know the IT nightmare: teams wasting hours fixing outages, triaging tickets, reacting to security threats, and tracking alerts between disconnected tools. With Autonomous IT and Security, here's what you gain: Proactive resilience Stop incidents before they happen. AI eliminates blind spots and resolves issues automatically, so your team manages less manual work across IT and Security. Intelligent defenses Defend smarter with AI agents that autonomously stop threats, improve security posture, and integrate risk and compliance into one seamless workflow. Strategic direction Finally focus on operational direction and strategy while AI automates repetitive IT work. Fuel your teams to drive innovation instead of maintenance.
See Autonomous IT and Security in action From Fortune 500® companies to fast-growing startups, organizations maintaining critical infrastructure rely on Autonomous IT and Security to stay secure and available. Self-Healing Infrastructure
Self-Healing Services and Operations AI autonomously detects and resolves IT issues before users are impacted, using AI-driven monitoring and automated remediation. The result: reduced outages and manual work, allowing teams to focus on innovation instead of firefighting. 
“ServiceNow ITSM and ITOM create a modernized platform that enables zero-touch automation. By using predictive Artificial Intelligence for Operations (AIOps), our event correlation to incidents has reached almost 98%.” Satvinder Madhok VP and Head of Technology Infrastructure, Wipro Limited
Threat Mitigation and Compliance
Threat Mitigation and Compliance AI agents continuously scan for threats across IT and security, and autonomously resolve incidents. Integrated risk and compliance workflows strengthen security through continuous learning. This minimizes the risk of severe breaches and regulatory exposure.
“ServiceNow ITOM and AIOps capabilities enable the teams to be more proactive in terms of monitoring, early incident detection, and faster recovery – reducing downtime and improving service availability.” Rajeev Nair General Manager, IT Infrastructure and Security, Cathay Pacific
Incident Resolution
Incident Resolution Routine service requests and incidents are handled end-to-end by autonomous agents that constantly learn from every interaction. This results in a dramatic reduction in repetitive workloads and empowers IT teams to focus on high-value work.
“Today, up to 95% of our customers’ incidents are remediated automatically. We have built workflows to validate events and incidents automatically, leaving just a fraction of tickets requiring human intervention.” Sriram Gopalakrishnan President and Head of Technology Services and Delivery, Mindsprint
Cost Savings
Cost Savings Autonomous Agents track and manage all hardware, software, and cloud assets in real time, autonomously optimizing usage and ensuring compliance. This lets organizations gain control over enterprise IT costs and avoid unnecessary spend.
“We’ve reduced our annual support budget for tier one services by $750,000.” Keith Blanchard Chief Technology Officer, Amedisys
Strategic Alignment and Execution
Strategic Alignment and Execution Roadmaps and priorities are dynamically orchestrated by AI, ensuring that resources and initiatives align with business goals. Autonomous orchestration prevents drift from strategic objectives, adapts to changes, and accelerates project delivery—so no milestone is missed.
“It’s pretty impressive to have all that data from 100-plus resource groups, broken down by people and projects, and to provide executives with a summary of that information to enable them to make informed resourcing decisions.” Lynne Richards Director of Information Services, Sentara Health
Ready to build your autonomous IT strategy? Moving to autonomous IT isn't about flipping a switch—it's about building the right foundation. This guide shows you how to assess your current state, identify quick wins, and create a roadmap that aligns autonomous capabilities with your business priorities. See What’s Possible
See organizations shaping the future with autonomous IT 30K hours saved every year  Video CTA Learn More 90% reduction in event-driven tickets Video CTA Learn More 48K employees successfully onboarded in one day Video CTA Learn More
Everything you need to get started Build your business case, get stakeholder buy-in, and plan your implementation with resources designed to accelerate your vision. Explore AI use cases Explore real-world use cases that demonstrate the power of AI capabilities across IT, HR, CRM, and more. Video CTA Get Inspired Convince finance Use our calculator to discover the impact ServiceNow can have on your business. Video CTA Calculate your AI ROI Partners bring the value Realize more immediate ROI with the industry-specific knowledge of a ServiceNow partner.   Video CTA Find a Partner
Under the hood All the products you know and trust working together in a single solution. AI Control Tower Manage and govern all AI models and assets across your enterprise from a central hub. Learn More IT Service Management Transform the impact and delivery of IT with resilient, productivity-boosting services. Learn More IT Operations Management Use AIOps, insights, and automation to drive efficiency and performance within an organization’s processes. Learn More IT Asset Management Automate the software, hardware, and cloud asset lifecycle to cut costs and risks. Learn More Strategic Portfolio Management Align your organization on a single platform to deliver the outcomes that matter. Learn More Enterprise Architecture Gain data-driven insights to assess, monitor, and align your portfolio to your business capabilities. Learn More
Let’s put AI to work for IT Our experts can help you get started by evaluating the solution that best fits your needs. Schedule a custom demo to discover how your business transformation could be just around the corner.  Contact Sales