IT Solutions Overview Autonomous Service Operations Autonomous IT and Security AI and Data Orchestration
AI and Data Orchestration Most enterprises scale AI on a broken foundation. AI and Data Orchestration gives you the data layer, the governance architecture, and speed to build enterprise AI you can trust. Watch Video (02:47)
AI scales better on a solid foundation Before AI can act, it needs to see. Before it can scale, it needs speed. Before it earns trust, it needs guardrails. Here's how you get there with AI and Data Orchestration. AI-ready data Connect enterprise data from any source, enrich it with the business context your AI agents need to see the full picture, and avoid fragmented data issues. Run AI at full speed See every agent. Govern every action. Scale AI across the enterprise with the guardrails and visibility to go further and faster without losing control. Build without bottlenecks With data foundation and guardrails set, app development just happens. All governed from the first prompt and built on workflows running the business.
See AI and Data Orchestration at work From Fortune 500® leaders to fast-growing startups, organizations are outpacing their rivals with data made for scale and AI they can trust—and actually control. AI that Comprehends
AI that Comprehends Using Context Engine, AI agents act in the best interests of your organization. Every decision is grounded in trusted, ready-to-use data with context, lineage, and access rules built in.
“ServiceNow’s AI capabilities allow us to do more to enhance the employee experience, which ultimately allows us to deliver better client services.” Cameron McCormick Director, Deloitte Canada Read Story
Complete AI Visibility
Complete AI Visibility Shadow AI is the new shadow IT. Without visibility into the models, agents, and workflows running your enterprise, risk compounds fast. AI Control Tower gives you a real-time inventory of all AI, so nothing runs outside your line of sight.
“Adobe and ServiceNow are aligned around responsible, ethical, and transparent AI. That's critical as we build technologies that people trust.” Rachel Thornton CMO for Enterprise, Adobe Read Story
Data Reflects Reality
Data Reflects Reality AI can only act on what it can see. Connect to any data source and keep your team working with the most current data, not reports from last month.
“When migrating services to a single platform, you naturally align processes and data models. Centralizing data using Workflow Data Fabric creates insights that help us to automate.” Philip Hechtl Head of AI and Digital Service Management, Siemens GBS Read Story
AI-Infused Apps
AI-Infused Apps Build from the tools your team already uses. Know from the first prompt to final production that every app will land governed, connected, and ready to run across your enterprise.
“I come from a sales background, but when I used the App Generation function I could mock up an application really easily. For a citizen developer like me, App Engine will cut development times by half. “ Yuichiro Sato Acting Director, Syslabo Co., Ltd. Read Story
Security as Strategy
Security as Strategy Ungoverned AI doesn't just create compliance risk, it creates strategic risk. Get control with an architecture that defines AI and maintains enforcement with the visibility to prove it. Close the gap between AI policy and AI action. 
“Having a single, AI-driven cloud platform with ServiceNow, we can track project costs and make informed strategic decisions.” Sean Nairn Strategic Projects Planning and Delivery Manager, McMillan Shakespeare Read Story
One platform, millions of memories created Booking.com didn't just consolidate systems. They built a foundation for AI that's governed, connected, and working across every part of their business. See how the ServiceNow AI Platform removed the complexity standing between good data and better decisions. See Story
Announcement Most AI tells you what to do. Otto takes action. Meet ServiceNow Otto™. One AI experience that completes work for every person in your organization, across every workflow. Now your teams can stop waiting on AI, and start moving faster with it. Explore ServiceNow Otto Read Press Release
See how organizations
shape their future with
AI and Data Orchestration 45% faster data processing with RaptorDB Video CTA Learn More ~60% of employees are citizen developers with AI Video CTA Learn More 50% reduction in resource screening cycle time using AI Video CTA Learn More 10.3K hours saved over eight months with agentic AI Video CTA Learn More
Everything you need to get started Build your business case, get stakeholder buy-in, and plan your implementation with resources designed to accelerate your vision. Explore AI use cases Learn from real-world use cases that demonstrate the power of AI capabilities across IT, HR, CRM, and more. Video CTA Get Inspired Convince Finance Use our calculator to discover the impact ServiceNow can have on your business. Video CTA Calculate your AI ROI Build partnerships and integrations Explore how ServiceNow integrates into your existing systems and partnerships. Video CTA See How It Works
The platform built to run AI end to end With all the ServiceNow® products you know and trust on one platform, your data, agents, and governance all speak the same language. So AI can sense, decide, and act on it all. AI Control Tower Manage and govern all AI models and assets across your enterprise from a central hub. Learn More IT Service Management Transform the impact and delivery of IT with resilient, productivity-boosting services. Learn More IT Operations Management Use AIOps, insights, and automation to drive efficiency and performance within an organization’s processes. Learn More IT Asset Management Automate the software, hardware, and cloud asset lifecycle to cut costs and risks. Learn More Strategic Portfolio Management Align your organization on a single platform to deliver the outcomes that matter. Learn More ServiceNow Vault Encrypt and isolate sensitive data with customer-managed keys. Keep data fueling your AI workflows protected, compliant, and under your control. Learn More
Let’s put AI to work for IT Our experts can help you get started by evaluating the solution that best fits your needs. Schedule a custom demo to discover how your business transformation could be just around the corner.  Contact Us
FAQ Expand All Collapse All What is AI and Data Orchestration?
AI and Data Orchestration (AIDO) is the foundation that makes enterprise AI work—not just in pilots, but at scale. It unifies data, aligns AI to business strategy, operationalizes AI across workflows, and governs every AI asset on a single platform. So AI works inside the business, not beside it.
What is Workflow Data Fabric?
Workflow Data Fabric brings data directly into your workflows with the context and governance your people and AI agents need to actually use it. No copying, no custom integrations, no delay.
What is RaptorDB Pro?
RaptorDB Pro eliminates the gap between operational and analytical data, giving AI agents and teams access to live, trusted data. Your AI agents and teams act on what’s relevant now.
What is AI Control Tower?
AI Control Tower flips the governance model; the system discovers, evaluates, and enforces, while humans oversee. Automatically discover every AI in the enterprise, enforce policy, and embed ongoing controls. Build it once, apply everywhere. 
What is the CMBD's role in AI?
The CMDB provides a continuously updated record of every asset, service, and dependency in the enterprise. It's the data layer that makes AI decisions traceable, grounded in reality, and aligned to how your business actually operates.
What is App Engine
App Engine lets teams build apps on shared data, components, and policies so every app inherits a governed foundation. Innovation moves fast, inside set guardrails. 
What is ServiceNow Vault?
ServiceNow Vault encrypts and isolates sensitive data with customer-managed keys. Keep the data fueling your AI workflows protected, compliant, and under your control.