IT Guide Find Your Path Autonomous Service Operations AI Orchestration Autonomous IT and Security
YOUR SOLUTION Autonomous IT and Security, intelligent automation for your IT operations. Not just service requests, but infrastructure, incidents, performance, and everything in between. It’s how you move from responding to alerts to having systems that predict, prevent, and self-heal.​
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How does Autonomous
IT and Security work?

The system identifies the root cause, implements the fix, and validates the outcome automatically. Memory leak pattern recognized? Service restarts itself and logs the trend for analysis.

This isn’t just better monitoring or faster response tools. It’s autonomous operations where your infrastructure manages itself, learns from patterns, and prevents issues before they become incidents.
What do you gain with
Autonomous IT and Security? Proactive resilience​ Self-detects and resolves incidents before impact, eliminates blind spots, and reduces manual intervention across IT and Security. ​ Intelligent defenses AI agents autonomously mitigate threats, continuous learning strengthens security posture, and integrated risk and compliance workflows protect your organization.​ Strategic direction​ Automates repetitive tasks across IT, prevents drift from strategic objectives, and frees teams to focus on innovation.​
Autonomous IT and Security solves your pain points:
  • No more reactive responses.
    Stop constantly reacting to alerts and incidents. Autonomous IT and Security shifts you from reactive to proactive, detecting and resolving issues before they impact your business.​
  • No more blind spots.​
    Gain complete visibility and foresight. AI-powered intelligence predicts problems before they happen, giving you the advantage of prevention instead of recovery.​
  • No more manual tuning and optimization.​
    Eliminate time-consuming manual configuration work. AI agents continuously learn and automatically optimize your environment so your teams can focus on what matters.​
  • No more labor-intensive compliance.​
    Transform audit prep from a scramble into a streamlined process. Automated compliance workflows and continuous monitoring make governance effortless.​
Automation worked for AstraZeneca.

It can for you too. AstraZeneca, a global biopharmaceutical company, has a bold mission to launch 20 new medicines by 2030 to address rare diseases affecting millions. With ServiceNow, AstraZeneca automated time-consuming manual processes like laboratory supply ordering and employee onboarding, transforming tasks that took 30 minutes into seconds-long workflows. This freed researchers and scientists from administrative work, allowing them to focus entirely on developing life-changing medicines and accelerating the company’s mission to save lives.​
Why is ServiceNow 
the expert? We have 20+ years of working with IT teams exactly like yours. We’ve seen every type of IT tangle out there—the inner workings of thousands of organizations. We’ve helped teams move from drowning in tickets to running autonomous operations. We’ve automated millions of workflows, orchestrated billions of processes, and learned what actually works at each stage.
“AI is permeating everything we do, it’s how we will get medicines to patients faster. Having a partner that’s innovative like ServiceNow, allows us to do all we can to drive better patient outcomes.​” Cindy Hoots Chief Digital Officer and CIO, ​AstraZeneca​
Step 4
Your path forward with Autonomous IT and Security Tired of dealing with alerts, manual tuning, and labor-intensive compliance? Time to reinvent IT and embrace proactive automation. Autonomous IT and Security is your unlock. Find out how it can revolutionize your workflows. Explore Solution
Engaging your
buying committee Building consensus across your buying committee requires a strategic, tailored approach that addresses each stakeholder’s unique priorities and speaks to the specific value drivers for each decision-maker.
CIO/CTO Autonomous IT and Security delivers self-healing infrastructure that detects and resolves incidents before impact, freeing your teams up to focus on innovation.​ Visit our Executive Briefing Center to stress-test your strategy. Video CTA Request a Briefing CISO AI agents autonomously mitigate threats with continuous learning that strengthens your security posture.​ Review the ServiceNow data security and privacy compliance framework. Video CTA Review Frameworks CFO/CPO Measurable savings come from reducing manual incidents, eliminating repetitive workloads, and preventing costly breaches​. Check out our AI Value Calculator to see your possible gains.​ Video CTA Calculate Your AI Value Legal/Risk Automated compliance workflows and continuous monitoring transform audit prep into streamlined processes with audit-ready documentation and real-time visibility.​ Review our compliance frameworks​. Video CTA Visit ServiceNow Vault
patty’s take “Congrats on making it here. Seriously. Now the question is: what comes next?”
Patty
IT Wizard
Get started
with implementation Our Customer Success Portfolio is your partner on the journey from vision to momentum. Together, we design a success system that’s built for your business and adapts with it over time.
ServiceNow Impact is your always-on success layer for governance, adoption, and continuous value realization. It combines best-in-class advisory, premium support and proactive digital tools. ​ Video CTA Explore ServiceNow Impact Expert Services provides targeted implementation, expansion, and optimization resources. Activate expertise and insight when and where you need it. ​ Video CTA Learn About Our AI Services​​
Partner with experts The extensive ServiceNow partner ecosystem includes Elite and Premier consulting firms with deep AI Orchestration expertise who bring proven methodologies, industry-specific knowledge, and hands-on experience to ensure successful deployment and long-term operational excellence. Find a Partner
Build your team’s skills ServiceNow University offers comprehensive training paths from foundational administration to advanced specializations, ensuring your teams have the skills to configure, manage, and optimize autonomous service operations. Visit ServiceNow University
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