KNOWLEDGE17

Make HR a hero. Learn how customers have saved millions & reduced HR cases by +50% over 3 years.

Provide Employees Quick and Easy Access to the HR Services They Need While Making HR More Efficient

Today’s workforce expects consumer‑grade service experiences. With ServiceNow, you can make it easy for employees to be employees by providing fast, personalized, and ever‑improving levels of service, even for workflows that span beyond HR. Employee productivity and satisfaction will rise, and so will HR’s reputation.

How to Consumerize the Employee Service Experience

  1. 1
    Provide Instant
    Answers To Questions
    Reduce HR case load by providing employees self-service access to HR information.
  2. 2
    Allow Employees To
    Request Any HR Service
    Make it easy for employees to quickly make requests and get help.
  3. 3
    Automatically Route
    Cases To The Right People
    Improve efficiency, accuracy, and time to resolution by automatically routing cases to subject matter experts.
  4. 4
    Orchestrate Action Across
    Multiple Departments
    Automate workflows across departments to improve complex processes, such as employee onboarding.
  5. 5
    Provide A Consumer-Like
    Service Experience
    Meet the expectations of a modern workforce with a personalized service experience, available anytime, on any device.

What Our Customers Are Saying

Our employees are saving lives every day. ServiceNow makes routine employee tasks quick and easy, allowing them to get back to what’s important.

Carlie Bush
Director of HR Shared Services

ServiceNow gives us insight to fix the issues routinely impacting employee productivity. We can track employee inquiries being submitted and more proactively address the causes.

Shalonda Welborn
Sr. Manager, HR Shared Services

Join Us at Knowledge17

Learn best practices to achieve a 50% reduction in HR cases

Explore More

Take ServiceNow for a Test Drive

K17 Footer Banner

May 7-11, 2017, Orange County Convention Center, Orlando, FL

Experience IT, Customer Service, HR, & Security at Lightspeed