Accelerate innovation and bring AI to every corner of your bank. Automate tasks, mitigate risk, and future-proof operations with ServiceNow® banking solutions. 
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
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            Future-proof your bank’s customer experiences, risk management, and innovations with the ServiceNow AI Platform for business transformation.
        
    
        
        
    
        
     
    
 
    
    
    
    
    
    
        
    
    
    
  
  
    
        
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Provide frictionless customer experiences
        
    
        
            
    
        
            Enhance customer acquisition, onboarding, and servicing across front, middle, and back offices. 
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
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          Financial Services Operations for Banking
        
        
      
    
      
        
          ServiceNow Disputes Management, Built with Visa 
        
        
      
    
  
 
    
    
    
     
    
    
    
    
    
        
    
    
    
  
  
    
        
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Manage and report on risk and compliance proactively
        
    
        
            
    
        
            Create a holistic approach to risk, resilience, and compliance. Proactively monitor risks and automate controls.
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
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          Integrated Risk Mangement
        
        
      
    
      
        
          Security Operations
        
        
      
    
  
 
    
    
    
     
    
    
    
    
    
        
    
    
    
  
  
    
        
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Strengthen operational resilience
        
    
        
            
    
        
            Manage disruption with fewer resources and lower operation cost.
        
    
        
        
            
        
    
    
  
  
    
   
   
   
   
   
   
    
    
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        Bank on ServiceNow products 
        
    
        
            
    
        
            Grow banking relationships, manage risks, and enhance productivity with one AI platform—all while reducing costs.
        
    
        
        
            
        
            
        
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Financial Services Operations for Banking 
        
    
        
            
    
        
            Automate work to cut contact center costs, boost productivity, personalize service, and maintain compliance. 
        
    
        
        
            
        
            
                 
    
    
        
        
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        ServiceNow Disputes Management, Built with Visa 
        
    
        
            
    
        
            Speed dispute resolution, improve compliance, and deliver frictionless cardholder experiences. 
        
    
        
        
            
        
            
                 
    
    
        
        
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        Integrated Risk Management 
        
    
        
            
    
        
            Automate workflows across your enterprise to support governance, risk, and compliance (GRC). 
        
    
        
        
            
        
            
                 
    
    
        
        
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        Security Operations 
        
    
        
            
    
        
            Simplify and automate threat and vulnerability management. Reduce risks with better and faster response times. 
        
    
        
        
            
        
            
                 
    
    
        
        
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        App Engine 
        
    
        
            
    
        
            Empower creators of all skills and experiences to bring unique workflows to market with less complexity, cost, and risk using AI-powered development. 
        
    
        
        
            
        
            
                 
    
    
        
        
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        Service Bridge for Financial Service Operations
        
    
        
            
    
        
            Strengthen your service ecosystem and seamlessly collaborate by connecting ServiceNow instances.
        
    
        
        
            
        
            
                 
    
    
        
        
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        M&T Bank empowers change with technology innovation
        
    
        
            
    
        
            M&T uses ServiceNow’s AI platform to continuously transform based on what the business needs.
        
    
        
        
            
        
            
                 
    
    
    
    
    
    
        
        
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        Lloyds Banking Group adopts data-driven payment operations
        
    
        
            
    
        
            At Lloyds Banking Group, more than 91% of batch payment exceptions are automatically resolved, and 82% of direct debit refunds are fully automated.
        
    
        
        
            
        
            
                 
    
    
        
        
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        BMO delivers frictionless banking experiences for customers
        
    
        
            
    
        
            BMO achieved 200% year-over-year increase in self-service and opened numerous business opportunities with ServiceNow. 
        
    
        
        
            
        
            
                 
    
    
        
        
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        Amid a war for talent, NAB invests in employee experience to stay on top 
        
    
        
            
    
        
            Instead of spending time navigating different portals, NAB employees can rely on the integrated ServiceNow chatbot solution to solve any required task.   
        
    
        
        
            
                 
    
    
        
        
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        Jefferies transforms trade processing ahead of T+1
        
    
        
            
    
        
            With ServiceNow, Jefferies accomplished 90% faster resolution of high-risk exceptions and 95% faster audit response. 
        
    
        
        
            
        
            
                 
    
    
        
        
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        Banking Infographic 
        
    
        Transform Across Your Business
        
    
        
            
    
        
            Accelerate business transformation with one AI-powered platform. 
        
    
        
        
            
        
            
                 
    
    
        
        
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          The Forrester Wave™: Customer Service Solutions, Q1 2024
        
        
      
    
      
        
          The Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024 
        
        
      
    
  
    
        
  
  
    
   
   
   
   
   
   
   
    
    
        Thought Leadership 
        
    
    
    
      
        
          AI Maturity Index for Banking
        
        
      
    
      
        
          Banking Transformation Study 
        
        
      
    
      
        
          How Banks Can Conquer Technology Risk Research
        
        
      
    
  
    
        
  
  
    
   
   
   
   
   
   
   
    
    
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          Drive Faster, More Cost-Effective Dispute Resolution—With ServiceNow and Visa 
        
        
      
    
      
        
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        Knowledge 2025
        
    
        
            
    
        
            Join us for our premier user event, Knowledge 2025 (May 6-8 in Las Vegas). Sign up for the latest event news and for more on our banking program.  
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Financial services community 
        
    
        
            
    
        
            Join our community and explore the latest content related to banking innovation.   
        
    
        
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
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        What can you do with Now Assist? 
        
    
    
    
        
    
    
    
      
    
        
            Empower everyone to deliver more value with GenAI on the ServiceNow AI Platform. Now Assist increases productivity by reducing manual work. It transforms experiences with personalization and natural human language, speeds time to value with intelligent code, and much more. 
        
    
 
    
    
    
    
    
    
        How are AI Agents enhancing banking chatbots? 
        
    
    
    
        
    
    
    
      
    
        
            AI agents are autonomous systems designed to complete repetitive work that would otherwise need to be done by a human. An 
AI agent interacts with the bank to gather data, make decisions, and perform tasks, improving its effectiveness over time. 
        
 
    
 
    
    
    
    
    
    
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