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Imagine a better way to manage costs and improve efficiency, all while delivering a frustration-free member experience.

We make it easier to do the work that matters.

Empower members, providers, and staff

Deliver compliant, secure, connected experiences across your business.

Customer service excellence

Help members quickly report claims and find the information they need with self-service portals.

Middle office processing

Unify critical core processing systems—from claims to medical management—in one integrated hub.

Group and member onboarding

Deliver consumer-grade experiences through enrollment and implementations.

Don’t just take our word for it

See how healthcare payers like you are succeeding with ServiceNow.

55% increase in service requests via portal

Medibank removed single points of failure and implemented business uses beyond IT.

33% reduction in system expenses

AFLAC Japan simplified internal workflows, freeing up employees’ time for more meaningful work.

66% of inquires resolved through self-service

Swiss Re consolidated multiple IT service management tools and processes, improving employee support.

75% decrease in time to resolve cases

Magellan Health redefined its employee service experience to become an employer of choice.

Featured resources

EBOOK

Achieve success through digital transformation

Discover valuable insights into effective healthcare modernization by reading peer success stories.

PODCAST

Digitize member experiences

Learn how to overcome key challenges impacting healthcare payers today.

EBOOK

Healthcare: The smarter way to workflow

Manage major forces reshaping the healthcare landscape through strategic digitization.

WHITE PAPER

Modernize IT to transform healthcare

Consolidate your legacy service management tools and drive digital transformation.

Join us at an event

SERVICENOW EVENT

Now at Work 2021

Discover at your own pace how workflow is the path forward in the hybrid world of work.

SERVICENOW EVENT

Knowledge 2021

Explore the endless possibilities of workflow at your pace.

Illustration of a medical professional meeting with a patient.

Get in touch with pros and peers

Connect with experts at ServiceNow and other healthcare payer champions to discuss industry challenges and how to partner with us to unlock your potential.