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Automate workflows to lower costs and raise productivity.
AI Experience

Bring AI directly into the flow of work with the UI for Enterprise AI.
RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
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AI Agents Take action with autonomous AI agents that work for you.
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Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
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Create and automate workflows

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Predict, prevent, and resolve incidents proactively from a single workspace.
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Automate cloud governance for better compliance, security, and costs.
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Sales and Order Management for Telecommunications

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Telecommunications Service Management

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Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

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Threat Intelligence Security Center

Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
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Reduce third-party risk while improving resilience and compliance.
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Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk program.

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Automate the busywork, so that you can unleash your talent on the big work.

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Give employees instant answers, guidance, and fast issue resolution.
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Automate invoice ingestion and pay suppliers accurately.
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Deploy easy-to-follow procurement processes.
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Streamline supplier onboarding, collaboration, and performance management.
EmployeeWorks

Stop chasing what other AI tools should have finished.

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Build custom apps fast while enhancing developer and business expert productivity.

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Build apps that automate manual work and modernize legacy processes.
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Reduce cost and complexity for ServiceNow integrations.

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Automotive

Put your automotive operations in overdrive with a single AI platform.
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Future-proof your bank with one AI platform.
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Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs, and deliver quality care with a single AI platform.
Insurance

Be the trusted carrier of choice with one AI platform.
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Accelerate innovation, in and out of the lab, with one AI-powered platform.
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Drive manufacturing efficiency with one AI platform.
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Learn how to do more with less while making your nonprofit organization more agile and effective.
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Deliver secure experiences for civilian, defense, and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
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Deliver IT services to your users all through a single cloud-based platform.
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ServiceNow AI Platform

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What’s new in AI experiences

Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights.

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Automate business processes, streamline app development, and manage digital infrastructure.
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Deliver exceptional service, empower customers, and enhance their experience.
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Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.
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Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.
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Unify telecom operations and deliver proactive care with quality and availability for services.
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Build an integrated risk program, enhance decision-making, and improve performance with automation.
Security Operations

Accelerate response and strengthen security posture with SecOps workflows.

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ServiceNow Platform Zurich Release

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The biggest ServiceNow AI release yet.
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ServiceNow’s Blueprint for Agentic Business: The Technical Foundation

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ServiceNow’s Blueprint for Agentic Business The Technical Foundation © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 2 ServiceNow’s Blueprint for Agentic Business The Technical Foundation © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 3 Table of Contents Purpose of This Document ................................................................................................................. 4 1. The Problem: Architectural Fragmentation Meets the AI Moment .

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