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The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.

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Put AI to work across your business with our single, intelligent platform.
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Power all your workflows, AI, and analytics with real-time access to data from any source.
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Automate workflows to lower costs and raise productivity.
ServiceNow Otto

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Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
Process Mining

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AI Agents Take action with autonomous AI agents that work for you.
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Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
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Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

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Enterprise Architecture

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Predict, prevent, and resolve incidents proactively from a single workspace.
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Automate cloud governance for better compliance, security, and costs.
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Protect your OT environment and improve uptime.
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Control costs and minimize risks across the IT asset lifecycle.
IT Operations Management

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Transform service management to boost productivity and maximize ROI.
ServiceNow Cloud Observability

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Gain insights to move from strategy to business outcomes.
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Improve your employees' endpoint technology experience.
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Field Service Management

Optimize scheduling, empower technicians, and reduce unneeded visits.
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Configure, Price, Quote

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Financial Services Operations

Provide resilient financial services operations for enhanced experiences.
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Create consumer-grade healthcare experiences and improve operational performance.
Sales and Order Management for Technology Providers

Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Sales and Order Management for Telecommunications

Grow revenue with AI-powered experiences across sales, fulfillment, and services.
Public Sector Digital Services

Modernize and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

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Security Operations

Mount an effective defense against security threats and attacks.
Security Incident Response

Respond fast to evolving threats while optimizing security operations.
Unified Security Exposure Management

Identify, prioritize, and remediate vulnerabilities across the business.
Threat Intelligence Security Center

Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk program.
Identity Security

Take control of risk across human, non-human, and AI agent identities with Veza from ServiceNow.

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Automate the busywork, so that you can unleash your talent on the big work.

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HR Service Delivery

Give employees instant answers, guidance, and fast issue resolution.
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Make AI and skills-driven talent planning and development decisions.
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Modernize operations to make faster decisions and grow productivity.
Workplace Service Delivery

Automate desk bookings, manage facilities, and optimize operations.
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Automate invoice ingestion and pay suppliers accurately.
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Deploy easy-to-follow procurement processes.
Supplier Lifecycle Operations

Streamline supplier onboarding, collaboration, and performance management.
ServiceNow EmployeeWorks

The front door for your entire workforce to search and act across systems.
Enterprise Service Management

Unify IT, HR, and workplace services with AI on one platform

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Build custom apps fast while enhancing developer and business expert productivity.

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App Engine

Build apps that automate manual work and modernize legacy processes.
Build Agent

Vibe code enterprise apps from the tools you already use, governed and deployed on ServiceNow.

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Automotive

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Fuel efficiency, reduce costs, and deliver quality care with a single AI platform.
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Be the trusted carrier of choice with one AI platform.
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Drive manufacturing efficiency with one AI platform.
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Learn how to do more with less while making your nonprofit organization more agile and effective.
National Government

Deliver secure experiences for civilian, defense, and intelligence IT workflows.
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Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

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World Forum 2026

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The CX Shift

New research from 34,000 voices reveals a widening gap between what customers want and what they get.

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ServiceNow AI Platform

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Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights.

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Deliver exceptional service, empower customers, and enhance their experience.
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Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.
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Unify telecom operations and deliver proactive care with quality and availability for services.
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Build an integrated risk program, enhance decision-making, and improve performance with automation.
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Accelerate response and strengthen security posture with SecOps workflows.

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ServiceNow’s Blueprint for Agentic Business: The Technical Foundation

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ServiceNow’s Blueprint for Agentic Business The Technical Foundation © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SR0071726 2 ServiceNow’s Blueprint for Agentic Business The Technical Foundation © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SR0071726 3 Table of Contents Purpose of This Document ........................................................................................................ 4 1. The Problem: Architectural Fragmentation Meets the AI Moment .

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