From Principles to Practice: Advancing Human-Centric AI Including insights from leadership discussions on the sidelines of the World Economic Forum Annual Meeting 2026 Whitepaper Table of Contents Executive summary 3 Context and challenge 5 Key themes and insights 7 Human-Centric AI in the Real-World 11 Conclusion and next steps 17 From Principles to Practice: Advancing Human-Centric AI Twenty-five years ago, we built the internet with technologists leading and society catching up. We gained speed but lost equity. Artificial Intelligence (AI) gives us a second chance, but only if we close the gap between those building systems and those living with their consequences. This question has been front and center in senior leadership discussions, including on the sidelines of the World Economic Forum Annual Meeting 2026, held in Davos, where ServiceNow convened technology executives, policymakers, and civil society leaders to explore what human-centric AI actually means in practice. The conversation revealed both the promise and the challenge.