June 2026, IDC #US53717226e IDC MarketScape IDC MarketScape: Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management 2026 Vendor Assessment Massimiliano Claps THIS EXCERPT FEATURES SERVICENOW AS A LEADER IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape worldwide software platforms for national civilian government AI- enabled case management vendor assessment Source: IDC, 2026 ©2026 IDC #US53717226e 2 Please see the Appendix for detailed methodology, market definition, and scoring criteria. ABOUT THIS EXCERPT The content for this excerpt was taken directly from IDC MarketScape: Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management 2026 Vendor Assessment (Doc # US53717226). IDC OPINION Government case management systems are mission-critical platforms used to track and resolve cases ranging from benefit applications to criminal investigations