Zero is the new IT scorecard. ServiceNow Autonomous IT is an Enterprise Leader in the G2 community — earned because of the IT teams driving incidents, outages, asset waste, vulnerabilities, and misaligned investments toward zero. They stopped drowning in tickets and firefighting once they handed the repetitive work to an autonomous workforce running across the full IT lifecycle: deflecting service tickets, catching outages before they cascade, reclaiming wasted asset spend, containing vulnerabilities early, and keeping investments aligned with execution. Now is the time your team joined them. Set the guardrails, govern AI, and decide where autonomy goes next. Every IT discipline moves toward zero, and your people get back to the work that brought them to IT in the first place. Choose your zero with Autonomous IT 01 The service foundation: Automate the routine on the journey to Zero-touch Support ServiceNow IT Service Management is a lifesaver for us service desk agents. It sorts out all those messy tickets, making it easier to keep track of everything. With automated tasks, we spend less time on boring stuff and more time helping users. It's like having a sidekick that takes care of the grunt work, so we can focus on providing top-notch support. Ticketing System: 92%* *G2 Average 95% Incident Reports: 89%*93% Help Desk: 91%*93% ServiceNow IT Service Management user 02Data was sourced from the Summer 2026 Grid® Report for IT Service Management (ITSM) Tools. #1 in Grid® Report for IT Service Management (ITSM) Tools | Summer 2026 Satisfaction Niche Contenders High Performers Leaders M arke t P re se n ce Read the report The ITOps imperative: Stop preventable outages before they stop your business ServiceNow ITOM takes care of the initial assessment and provides first-level information on what went wrong—making it an ideal tool for us. Its AI capabilities and CMDB make operations teams’ lives easy. ServiceNow IT Operations Management user 03 #1 in Grid® Report for AIOps Platforms | Summer 2026 Niche Contenders Data was sourced from the Summer 2026 Enterprise Grid® Report for AIOps Platforms. Satisfaction High Performers M arke t P re se n ce Reporting: 88%* *G2 Average 95% Alerting: 91%*95% System Integration: 89%*93% Leaders Read the report The lifecycle engine: Reduce asset cost and risk at every stage 04Data was sourced from the Summer 2026 Enterprise Grid® Report for IT Asset Management. ServiceNow IT Asset Management user ServiceNow ITAM provides full visibility and control across the asset lifecycle. Automates tracking and reduces compliance risks. Integrates seamlessly with CMDB and ITSM for accurate data. Optimizes software and hardware costs through real-time insights. Satisfaction M arke t P re se n ce Hardware Asset Inventory: 90%* *G2 Average 91% Central Dashboard: 88%*91% Ease of Admin: 89%*90% #1 in Enterprise Grid® Report for IT Asset Management | Summer 2026 Niche Contenders High Performers Leaders Read the report What I appreciate most about ServiceNow SPM is how effectively it connects strategic planning with day-to-day execution. The platform offers a clear line of sight from organizational objectives all the way down to projects, programs, and initiatives. Strategic Portfolio Management user The continuous value engine: Align strategy to the work that actually matters 05Data was sourced from the Summer 2026 Grid® Report for Strategic Portfolio Management. Satisfaction M arke t P re se n ce *G2 Average #1 in Grid® Report for Strategic Portfolio Management | Summer 2026 Niche Contenders High Performers Leaders Forecasting: 81%*88% Tracking: 80%*89% Prioritization: 83%*89% Read the report G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe.