#1 in IT Service Management (ITSM) Tools Grid® Report for IT Service Management (ITSM) Tools Spring 2026 ServiceNow Autonomous IT is an Enterprise Leader in the G2 community. From service desk requests and infrastructure monitoring to asset optimization and strategy roadmapping, Autonomous IT puts tested, hardened, and refined IT workflows on autopilot across every corner of the enterprise. Your team stays in control—setting guardrails, governing AI, and focusing on the strategic work that drives the business forward. Fewer reactive fire drills. More time for the work only humans can do. Explore the journey to Autonomous IT Read the report #1 in AIOps Platforms for Enterprise Read the report #1 in IT Asset Management for Enterprise Read the report #1 in Strategic Portfolio Management Read the report M arke t P re se n ce Satisfaction Niche High Performers Leaders Leaders Leaders Leaders Enterprise Grid® Report for IT Asset Management Spring 2026 M arke t P re se n ce M arke t P re se n ce Satisfaction Niche High Performers Enterprise Grid® Report for AIOps Platforms Spring 2026 M arke t P re se n ce Satisfaction Niche High Performers Grid® Report for Strategic Portfolio Management Spring 2026 Satisfaction Niche High Performers AI that thinks. Workflows that act. G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn. Powered by Data was sourced from the Spring 2026 Grid® Report for IT Service Management (ITSM) Tools, Enterprise Grid® Report for AIOps Platforms, Enterprise Grid® Report for IT Asset Management and Grid® Report for Strategic Portfolio Management. Honestly, before ServiceNow, handling IT issues felt all over the place — some things in email, some in chat, some on spreadsheets. It was easy for requests to get lost. With ServiceNow, everything comes into one system, so nothing slips through the cracks. ServiceNow IT Service Management user What I appreciate most about ServiceNow SPM is how effectively it connects strategic planning with day-to-day execution. The platform offers a clear line of sight from organizational objectives all the way down to projects, programs, and initiatives. Strategic Portfolio Management user ServiceNow ITOM takes care of the initial assessment and provides first-level information on what went wrong—making it an ideal tool for us. Its AI capabilities and CMDB make operations teams’ lives easy. ServiceNow IT Operations Management user ServiceNow ITAM provides full visibility and control across the asset lifecycle. Automates tracking and reduces compliance risks. Integrates seamlessly with CMDB and ITSM for accurate data. Optimizes software and hardware costs through real-time insights. ServiceNow IT Asset Management user