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Detecting the problem is only half the battle.
IT teams don't struggle to find alerts. They struggle to act on them fast enough, with enough context, to stop an incident before it becomes an outage. That requires more than monitoring. It requires connecting the signal to the workflow, the workflow to the right people, and every step to a governed record of what happened and why.
Manual processes were built to track that work. We believe ServiceNow ITOM built to finish it – unifying service and operations on one platform so issues get resolved before they become outages. In this report, IDC MarketScape evaluates AIOps vendors on strategies and capabilities. You'll also discover why ServiceNow was named a Leader.
Read the IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment excerpt to find out.