1,000+ 99%+ 50%+ Thanks to ServiceNow and Genpact, we’re well on our way to enable seamless, automated, end-to-end purchasing. Reunan Varene, Director, Source to Pay, Dropbox reduction in procurement cycle ERP and Risk Assessments automated Compliance Dropbox cuts its procurement cycle by 50% and counting, with ServiceNow & Genpact Industry: Technology Location: San Francisco, California, United States People: Approx. 2,500 employees, 700M Dropbox users Products: • Sourcing and Procurement Operations A more enlightened way of working Dropbox has been reimagining the way people and remote teams work together since 2007. Its cloud storage and file sharing services are now enjoyed by more than 700 million users in 180 countries. Dropbox’s pioneering platform and portfolio of services are constantly evolving, in anticipation of how the world of work will look in the future. To maintain its position as an industry visionary, Dropbox introduced a new working model that combines the best of in-person and remote collaboration called Virtual First as part of their mission to design a “more enlightened way of working” for its people. The model provides a deeper understanding of the challenges its customers face managing dispersed workforces, inspiring the company’s next generation of products and services that simplify day-to-day tasks and promote collaboration, innovation, and creativity. Turning procurement into a strategic asset Dropbox is pursuing a relentless digital transformation program. Across all business teams, the aim is to drive speed, agility, and efficiency, and equip its talented people with tools to maximize productivity and provide great services. ServiceNow is a long-term partner on this journey, supporting the company to achieve its vision across numerous domains, including IT, HR, and Finance. SPO benefits our organization as a whole and helps individual teams to achieve their targets, whether that’s about savings, managing risk, or ensuring we are purchasing ethically and sustainably. Reunan Varene, Director, Source to Pay, Dropbox DROPBOX When Dropbox reviewed its procurement activities, it identified a unique opportunity to redesign its entire approach. Its vision was to replace disconnected processes requiring multiple, time-consuming manual interventions with a user-friendly, end-to-end, automatically orchestrated, and integrated system. The potential to unlock enterprise-wide savings and benefits was significant. Dropbox’s procurement activities are substantial, spanning budgeting, sourcing, risk management, contracting, purchasing, vendor management, and payments. Reunan Varene is Dropbox’s Director, Source to Pay: “Our goal is to ‘get to simple’ as quickly as possible, to yield speed, focus, and efficiency. Continuous innovation is vital for Dropbox’s ongoing success. “At the start, our teams had to overcome significant challenges, due to a heavy reliance on people, multiple systems and policies, unique practices, and varying levels of digitization. “The employee experience offered opportunities for improvement, across many teams, trying their best to navigate complex, manual processes. A lack of transparency and visibility left colleagues feeling unsure where to start, who to engage with, and how their request was progressing.” DROPBOX Says Reunan: “We want to support our teams to get the goods and services they need to do great work in a seamless, fast, and cost-effective way. To achieve that, we needed innovative technologies to create a great user experience, to turn corporate spend into an asset, and to use it to fuel employee productivity and top-line growth.” Unifying procurement and building a shared vision Dropbox selected ServiceNow, alongside Genpact, as its consulting and implementation partner to deploy Sourcing and Procurement Operations (SPO) to build a highly efficient, cross-functional, transparent purchasing experience for all employees and vendors. “We chose ServiceNow for its proven track record for automating complex workflows at Dropbox, for example in IT and HR.