HR onboarding and offboarding Manual work, disconnected tools create onboarding and offboarding challenges To support dynamic operations, organizations continually acquire and retire hardware and software assets. When employees join or depart, asset teams manage the hardware and software assigned to anyone making moves. New employees need to be equipped with the right assets to be productive on day one. Onboarding new employees often involves acquiring and setting up software licenses, hardware devices, and user accounts. Coordinating the timely procurement, configuration, and deployment of these assets can be challenging, especially when dealing with a large number of new hires. When employees transition out the company, asset teams need to receive returned items, especially for remote work forces. Onboarding and offboarding technology devices and software has historically required a lot of manual work across multiple functions. When data and tools are siloed, teams lose productivity, inventory is not fully utilized, and assets can become lost or stolen. Streamline technology asset onboarding ServiceNow Hardware Asset Management and Software Asset Management work together with HR Service Delivery on a single platform, helping to guide the onboarding processes through automated, prescriptive workflow. Reduce service delivery times by providing workers with hardware selections and optional software on the same form. Automatically deploy requested assets as bundles or as individual items. Maximize the value of the assets already owned by sourcing requests from available stock, rather than purchasing new. Onboard assets with ease Configure and stage assets to meet the needs of new hires, temporary workers, contractors, and remote employees. Embed in HR ramp up Include hardware selections and software choices in the employee ramp up journey for a seamless experience Make better use of inventory Source and transfer assets from what’s available in stock or the Service Catalog before making net new purchases. Reduce human intervention Integrate with external hardware asset providers to save time across transactions using Zero Touch Refresh. Enforce standard offboarding Use set workflows to uninstall software, revoke license, and reclaim SaaS subscriptions assigned to the departing user. Reduce technology asset risk Ensure hardware and devices are returned and processed to reduce the risk of lost, missing, or stolen company property. Decide the asset’s next step Determine which assets to redeploy, repair, retire, dispose, repurpose, or return to inventory after an employee leaves. See how the city of Raleigh empowers employees to build a people-focused smart city. Read More Reduce human intervention when refreshing assets Zero touch refresh automates asset refresh processes so fewer people need to spend time on routine activities. Integrate with an external provider to send approved hardware asset requests. Then the provider ships new assets directly to the end user and handles any return logistics to save time across numerous transactions. Better leverage vendor inventory and track shipments to and from remote locations. Help new hires be productive on day one by automatically provisioning hardware and software for their role. © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN_DataSheet_HR-Asset-Onboarding-and-Offboarding_MAR_2024 SNC-ITAM000248-bb-rw-jcb-bb servicenow.com/ITAM Automate offboarding to reduce technology asset risk When employees depart, retrieving software licenses, hardware devices, and other company assets becomes crucial. IT asset managers need to efficiently offboard employees, ensuring that all assets are returned, licenses are deactivated, and data is securely wiped from the departing employee’s devices. This process can be time consuming and requires tight coordination with HR and other departments. Software Asset Management and Hardware Asset Management work together to create a simplified, automated way of managing assets through the asset offboarding process. Enforce standard practices with asset offboarding tasks including the request, reclamation, evaluation, and removal of software and hardware assets. Employee departs the company Reclaim device Identify software & SaaS tied to device Uninstall Reallocate Terminate App Optimized New User Optimized License Compliant Repair Redeploy Retire Dispose Hardware Asset Management (HAM) Software Asset Management (SAM)