1 DATA SHEET ServiceNow Business Continuity Management Overview Improve operational resilience through risk mitigation, crisis management, and plan testing. Key features Plan Exercising & Scenario Analysis Simulate disruptions against live platform data and track findings through structured remediation to improve resilience. 4 Disaster Recovery & Site Recovery Automate recovery workflows and runbooks to restore operations quickly and reduce mean time to recovery. 1 Crisis Map & Recovery Event Management Visualize threats and impacted assets in real time, coordinate response actions, and monitor recovery progress via interactive dashboards. 5Business Impact Analysis & Impact Tolerance Assessments Prioritize critical business services, set recovery objectives and impact tolerances, and assess downstream disruption effects. 2 AI=powered Response & Emergency Communication Auto-summarize incidents, suggest recovery actions via Now Assist, and coordinate stakeholder alerts across channels. 6 Business Continuity Planning Maintain actionable continuity plans connected to live CMDB data that update automatically when dependencies change. 3 ServiceNow Business Continuity Management (BCM) empowers organizations to maintain essential operations during disruptions — whether caused by cyberattacks, third-party failures, infrastructure outages, or natural disasters. Built on the ServiceNow AI Platform, BCM connects recovery planning directly to live CMDB data, service dependencies, and impact tolerances. It centralizes planning, automates recovery workflows, and delivers real-time visibility for faster responses and enterprise scalability. Placeholder for product image 2 DATA SHEET Benefits © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. Accelerate Recovery. Minimize Downtime. Automate workflows and recovery plans to restore critical operations swiftly and reduce the impact of unexpected events. Enhance Operational Resilience Centralize continuity planning and enable real- time crisis management to anticipate risks, maintain essential services, and adapt quickly. Improve Visibility and Decision-Making Leverage dashboards and asset mapping for clear insights into dependencies, risks, and recovery progress, helping leaders make informed decisions before and during crises. Simplify Compliance and Governance Structure processes and documentation to support regulatory requirements, ensuring continuity plans are up-to-date and auditable for internal and external stakeholders. Strengthen Stakeholder Confidence Demonstrate robust business continuity capabilities to build trust with customers, partners, and regulators, protecting reputation and supporting long-term business growth. Learn more about Business Continuity Management Contact us Contact us View demos View demos Core capabilities Business Impact Analysis & Impact Tolerances Identify and prioritize critical services, processes, and dependencies to set recovery objectives and understand the impact of potential disruptions. Connected Continuity Plans Align continuity plans for all critical business processes and IT functions across the enterprise and third parties. Cross-Functional Crisis Response Coordinate response actions and strategies to minimize business, financial, and reputational impacts during crisis events. Automated Disaster Recovery Document disaster recovery and site recovery plans, create runbooks, and automate workflows to improve recovery time and return to operations quickly. Scenario Testing Through Resolution Continuously test and validate continuity plans through exercises and scenario analysis to improve operational resilience. AI-Assisted Response Summarizes incidents, suggests recovery actions from BCM playbooks, and identifies high-probability scenarios using AI , past incident data ,and CMDB patterns.