Device as a Service (DaaS) A workflow-driven approach for providers Device as a Service (DaaS) is a subscription-based model that allows businesses to lease technology hardware from manufacturers or service providers. For the end user, this model can simplify IT device lifecycle management, improve operational experience, and reduce security risk. Furthermore, some companies have found that DaaS improves the overall employee experience; benefits may include reductions in time spent servicing PC issues and responding to help desk requests, reductions in asset downtime, and faster deployment times. To successfully cater to customers, managed service providers (MSPs) or original equipment manufacturers (OEMs) need effective asset management to scale their solution. However, providers face high operating costs in the face of manual integrations, custom customer portals, and disjointed systems that struggle to scale. With ServiceNow Device as a Service, providers can focus on creating and delivering positive asset service for customers by leveraging the Now Platform to manage their DaaS inventory throughout the asset lifecycle. Customers will be able to scale their business without proportionally increasing headcount, grow service business revenue margin, and deepen engagement with accounts. Manage asset inventory from sourcing through disposal to support DaaS offering ServiceNow Device as a Service is a proactive, governed, and automated lifecycle solution to manage DaaS programs for providers. DaaS is designed to serve the needs of multiple personas at an organization: the program manager responsible for account management and onboarding, the asset manager responsible for the lifecycle of devices, and inventory technicians responsible for maintaining the devices in optimal condition. The DaaS Workspace empowers providers with full lifecycle visibility across their full estate. Providers can ensure efficient asset order fulfillment with tasks to pick, prepare, and ship to customers. Providers can action on return merchandise authorization (RMA) requests to repair or replace customer assets with the RMA response workflow. DaaS providers can leverage the full suite of HAM capabilities on top of provider-focused features to manage across multiple programs. Plan and provision Control tower view that allows providers to plan and provision assets to automate the asset lifecycle. Warehouse and logistics Provide inventory management tools like pick paths and tracking to meet operational and maintenance tool needs. Operate and maintain Install and deploy assets, respond to RMAs, and repair depots. Refresh, retire, and end-of-life Manage the end of the lifecycle with proactive and planned asset refresh, recycle and disposal methods, and reverse logistics. The DaaS module acts as a control center view of your inventory across accounts Our Device-as-a- Service offering relieves the burden of managing mobile IT infrastructure. ServiceNow fits perfectly in our processes. – Zuzana Matejkiva, Project Manager, KOMSA Learn More Learn More For more information visit: servicenow.com/HAM © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks a re trademarks and/or regis tered trademarks of ServiceNow, Inc. in the United States and/or other countries . Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN-DataSheet-Device-as-a-Service Aug 2024 SNC-ITAM000335 fc-mc servicenow.com