ServiceNow ESG Management Today, the term Environmental, Social and Governance (ESG) is top of mind for companies and their Boards, investors, customers, employees, regulators, and other stakeholders. While different aspects of ESG have been tackled in an ad hoc fashion, companies are increasingly being asked for holistic management and reporting of ESG activities, risks, and impacts – from extreme weather, to carbon emissions, to talent attraction and retention, to data security and privacy. Keeping up with these demands is usually a manual, time-consuming and error-prone exercise comprising spreadsheets, emails, and data pulls from multiple siloed software tools that address only discrete ESG topics. ServiceNow ESG Management (ESGM) transforms the way you manage, visualize, and report on issues across the ESG spectrum. It streamlines and automates data collection, organization, and storage of information in one easy-to-use system and automates dashboards and reports for internal audiences, as well as external disclosures aligned with ESG standards and frameworks. Set up your ESG Program After you define the material topics for your business, ESGM allows you to document the topics and visualize them in an interactive materiality matrix for better resource prioritization, decision- making, and storytelling. For each material topic, you can create goals of varying complexity – with optional subgoals and targets. The goals can be formal and external – like “Achieve net zero carbon across corporate operations,” or informal and internal – such as “Increase corporate CDP rating.” Collect data and track progress against goals Data collection accounts for a significant portion of enterprise ESG management and reporting and is often very time-intensive and error-prone due to the lack of proper technology to support it. With ESGM, you can define metrics and KPIs for the goals and targets and specify how they will be collected – through streamlined manual data entry or automatically through integrations with other ServiceNow and third-party software, such as Workday, SAP Concur and Arcadia. Achieve Net Zero with ESG Management ServiceNow ESG Management (ESGM) allows companies to manage their “Net Zero” Journey within a single solution. Carbon calculations Our solution provides an interconnected application with the most popular data feeds needed to automatically calculate Scope 1, 2, and 3 emissions. In addition, the tool offers out- of-the-box data entry fields, emission factors, and disclosure frameworks, which help you get started with your emission calculations quickly. ESGM also offers a high degree of flexibility for companies looking to configure their own GHG calculation methodologies, factors, metrics, aggregations, and dashboards. Goals and targets With ESGM, you can create and follow a roadmap to achieve your Science- Based GHG targets or other climate- related and broader ESG goals. ESGM automatically updates progress towards goals and targets when the metrics associated with the goals (such as total carbon emissions) are updated either manually or from an automated data feed. Program management Finally, to deliver an end-to-end experience, ESGM integrates with our Strategic Portfolio Management tools, which you can deploy to run scenarios, evaluate, select, and manage a portfolio of projects to achieve your company’s Net Zero goals. Get real-time visibility and actionable insights through comprehensive ESG program dashboards. ESGM can also integrate with financial and procurement data system, which often provide data for supply chain sustainability and responsibility reporting. Where manual data entry is still required, ESGM offers a familiar and intuitive spreadsheet-style data entry interface to help data contributors and approvers provide and review information more easily. The data entry and review tasks are presented to the contributors and approvers in a way that is tailored to their roles – they don’t have to scroll through spreadsheets or navigate through tabs to perform their work.