ServiceNow ESG Management Today, the term Environmental, Social and Governance (ESG) is top of mind for companies and their Boards, investors, customers, employees, regulators, and other stakeholders. While different aspects of ESG have been tackled in an ad hoc fashion, companies are increasingly being asked for holistic management and reporting of ESG impacts – from carbon emissions, to talent attraction and retention, to data security and privacy. Keeping up with these demands is usually a manual, time-consuming and error-prone exercise comprising spreadsheets, emails, and data pulls from multiple siloed software tools that address only discrete ESG topics. ServiceNow ESG Management (ESGM) transforms the way you manage, visualize, and report on issues across the ESG spectrum. It streamlines data collection, organization, and storage of information in one easy-to-use system and automates dashboards and reports for internal audiences, as well as external disclosures aligned with ESG standards and frameworks. Set up your ESG Program After you define the material topics for your business, ESGM allows you to document the topics and visualize them in an interactive materiality matrix for better resource prioritization, decision-making, and storytelling. For each material topic, you can create goals of varying complexity – with optional subgoals and targets. The goals can be formal and external – like “Achieve net zero carbon across corporate operations,” or informal and internal – such as “Increase corporate CDP rating.” Collect data and track progress against goals Data collection accounts for a significant portion of enterprise ESG management and reporting and is often very time-intensive and error-prone due to the lack of proper technology to support it. With ESGM, you can define metrics and KPIs for the goals and targets and specify how they will be collected – through streamlined manual data entry or automatically through integrations with other ServiceNow and third-party software, such as Workday, SAP Concur and Arcadia (formerly Urjanet). SPOTLIGHT: Achieve Net Zero with ESG Management ServiceNow ESG Management (ESGM) allows companies to manage their “Net Zero” Journey within a single solution. Carbon calculations Our solution provides an interconnected application with the most popular data feeds needed to automatically calculate Scope 1, 2, and 3 emissions. In addition, the tool offers out- of-the-box data entry fields, emission factors, and disclosure frameworks, which help you get started with your emission calculations quickly. ESGM also offers a high degree of flexibility for companies looking to configure their own GHG calculation methodologies, factors, metrics, aggregations, and dashboards. Goals and targets With ESGM, you can create and follow a roadmap to achieve your Science-Based GHG targets or other climate- related and broader ESG goals. ESGM automatically updates progress towards goals and targets when the metrics associated with the goals (such as total carbon emissions) are updated either manually or from an automated data feed. Program management Finally, to deliver an end-to-end experience, ESGM integrates with our Strategic Portfolio Management tools, which you can deploy to run scenarios, evaluate, select, and manage a portfolio of projects to achieve your company’s Net Zero goals. ESGM can also integrate with financial and procurement data system, which often provide data for supply chain sustainability and responsibility reporting. Where manual data entry is still required, ESGM offers a familiar and intuitive spreadsheet-style data entry interface to help data contributors and approvers provide and review information more easily. The data entry and review tasks are presented to the contributors and approvers in a way that is tailored to their roles – they don’t have to scroll through spreadsheets or navigate through tabs to perform their work. The software also allows users to upload backup documents for an audit trail, associate notes and comments with individual metrics, and validate data pulled in through integrations. Track and assemble disclosures With the continually increasing attention to ESG issues, internal and external reporting is becoming more complicated and burdensome. Creating disclosures and reports complements data collection as one of the most time-intensive responsibilities of ESG and sustainability teams. With ESGM, sustainability managers can quickly create disclosures aligned with ESG reporting frameworks like GRI and SASB and ESRS, as well as ad-hoc customer, investor and other stakeholder inquiries To speed up and simplify the disclosure drafting process, ESGM integrates with Microsoft Office 365 to blend data from the system with the narrative draft, refreshing automatically when the data are modified. The disclosures and dashboards can be used as a base for more extensive published reports and presentations. ESG Command Center ESGM seamlessly integrates with two other ServiceNow products – Strategic Portfolio Management and Integrated Risk Management. Integration with one or both of these products can help you establish an operational “command center” to holistically govern your ESG program, assess ESG- related risks, and create and execute roadmaps for achieving your goals. Sustainable IT solution ESGM also powers customers’ efforts to track, optimize and reduce the sustainability impacts of its IT assets and operations by integrating with ServiceNow IT Asset Management. These impacts include energy use, greenhouse gas emissions, water use and e-waste. The difference is in the platform Our platform started in IT, but now supports customers, employees, and developers. We call it a “platform of platforms,” since it works with your existing systems – like ERP, manufacturing, cloud infrastructure, and HR – to create a system of action. Contact your ServiceNow sales team or platform champion to get started – servicenow.com/esgmanagement © 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN_ESG_Management_02192022 servicenow.com Configure dashboards to visualize individual metrics and trends Create disclosures and reports for easy export Collect data with an intuitive user interface Pursue Sustainable IT and other goals