Accelerate your cloud transformation with full control on cloud oversight As cloud adoption accelerates, organizations face increasing pressure to scale services, enforce compliance, and maintain operational control. Whether deploying new workloads, managing multi-cloud environments, or responding to governance requirements, success in the cloud requires agility, visibility, and automation. To meet these demands, businesses need a unified solution that simplifies cloud operations, automates policy enforcement, and ensures consistent governance across the enterprise. Plan, automate, and manage cloud deployments with ITOM Cloud Accelerate ServiceNow® ITOM Cloud Accelerate enables organizations to streamline and govern cloud operations with confidence. Like an all-season tire built for any environment, it adapts to evolving cloud needs by combining automated provisioning, governance, and compliance management into one powerful platform. Leveraging Cloud Discovery data, it enables complete visibility into cloud accounts and resources. With Cloud Account Management (CAM) and Cloud Services Catalog (CSC) at its core, it supports key use cases like account/resource inventory, lifecycle governance, regulatory compliance, and aligning cloud operations with business context—empowering secure, scalable cloud adoption. Cloud Account Management (CAM) Cloud Account Management (CAM) centralizes the setup, governance, and lifecycle management of accounts across AWS, Azure, and GCP. Through automation and policy-driven provisioning, CAM reduces manual effort and ensures every account is created with compliance and budgetary controls in place. Enhance productivity Minimize manual input to complete a provisioning request with an innovative, simplified UI an d out-of-the- box cata log items. Automate policy checks to speed up provisioning process. Remediate issues in minutes Troubleshoot an d resolve clou d resource configuration and tagging errors in minutes. Alert an d remediate the changes in configuration that violate existing policies within minutes. Migrate resources strategically Take accurate migration decisions at scale, with different r-disposition options for each assessed resource. Manage any cloud resource Leverage out-of-the-box and customizable actions to efficiently m an age any clou d resource that has been populated in your CMDB, regardless of the provisioning source. Cloud Accelerate includes: • Cloud Account Management • Cloud Services Catalog • Cloud Conf iguration Governan ce • Cloud Action Library Cloud Account Management – Visualize a comprehensive Cloud Inventory Cloud Services Catalog (CSC) The Cloud Services Catalog (CSC) streamlines the resource provisioning experience while providing full control over how resources are requested, approved, and managed. Cloud teams can deploy a fully functional catalog within minutes using Guided Setup and built-in content for major cloud providers like AWS and Azure. CSC embeds enterprise governance into every stage of provisioning. Pre- and post-provisioning policies ensure that services align with organizational standards. For instance, requests for high-cost resources can trigger automated approvals, while lease policies ensure temporary resources are retired automatically. Cloud Serv ices Cata log – Automate provisioning and governance of resources CAM leverages Cloud Configuration Governance (CCG) to maintain secure and consistent configurations. CCG continuously evaluates cloud accounts for adherence to best practices—such as encryption, tagging, and monitoring— and automatically remediates any deviations through built-in workflows. Key capabilities include: • Automated provisioning and lifecycle management of multi-cloud accounts CAM automates cloud account creation with templates and rules that standardize setup across providers. Lifecycle policies support regular review, updates, and decommissioning to reduce sprawl and maintain governance. • Centralized enforcement of enterprise account policies Enterprise policies for security, compliance, naming, tagging, and cost allocation are defined once and enforced across all accounts. CAM works with CCG to ensure continuous compliance throughout the account lifecycle. • Budget control, account certification, and compliance visualization Organizations can set budget limits, track costs, and run certification reviews to validate account ownership and usage. Visual dashboards provide real-time insights into compliance and financial health. • Integration with Terraform, PAD, and remediation via CCG CAM integrates with Terraform and PAD to automate provisioning while enforcing policies. When compliance drifts are detected, CCG initiates remediation using automated workflows from the Cloud Action Library. CAM lays the groundwork for a secure cloud operating model by embedding governance from the start and maintaining it throughout the account lifecycle. © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks a re trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN-DataSheet-Name-062021 servicenow.com To maintain consistent governance, CSC integrates with Cloud Configuration Governance (CCG) to validate configurations after provisioning. It also taps into the Cloud Action Library (CAL) to execute automated workflows—such as tagging, monitoring enablement, or environment cleanup—at scale. Key capabilities include: • Rapid deployment of a cloud service catalog with out-of-the-box items With Guided Setup and pre-built catalog items for popular services (e.g., VMs, storage), teams can launch a working cloud catalog in minutes. This reduces time to value and standardizes service offerings across the enterprise. • Built-in workflows for approvals, lifecycle enforcement, and policy controls CSC includes preconfigured workflows for request approvals, lease expirations, and usage policies. For example, high- cost VM requests can automatically trigger approval chains, and lease policies decommission unused resources after a set period. • Post-provisioning compliance validation through CCG Once resources are provisioned, CCG automatically scans for configuration drifts or missing safeguards—such as encryption or proper tagging. Non-compliant resources are flagged and remediated using automated workflows to maintain governance. • Automation of operational tasks using CAL scripts and sub-flows CSC leverages the Cloud Action Library to automate routine tasks like tagging enforcement, monitoring enablement, or resource cleanup. These reusable actions can be embedded into provisioning flows to improve consistency and reduce manual intervention. • Scalable governance for both provisioned and discovered cloud resources CSC applies policies and workflows not only during provisioning but also to existing resources discovered across the cloud estate. This ensures that all assets—regardless of how they were created—adhere to the same governance and security standards. CSC ensures that cloud provisioning is not only fast and flexible, but also compliant, secure, and optimized for enterprise - scale use. Unify Your Cloud Lifecycle on the ServiceNow Platform With ITOM Cloud Accelerate, cloud operations become seamless, scalable, and secure. From creating compliant cloud accounts to automating resource provisioning with embedded governance, your teams can operate faster while maintaining full control. ServiceNow ITOM Cloud Accelerate helps you bring clarity, automation, and compliance to your cloud journey—so you can transform with confidence.