1 DATASHEET ServiceNow ITSM Foundation Overview The IT Service Desk solution that you never outgrow Key features Your team focused on fixes, not admin: Fulfillers see one clean workspace. AI triages, suggests next steps, and drafts resolution notes so your team works the problem instead of the process. 4Up and running in weeks: An AI setup agent configures your service desk with smart defaults, resulting in fewer decisions and no guesswork. 1 IT that meets employees where they work: Employees can request service and report issues via Teams, Slack, email, or portal to get intuitive AI support without learning a new tool. 52 One platform for every department: ITSM Foundation is part of Enterprise Service Management Foundation. When you're ready for HR, Finance, Procurement, and beyond, you can run everything on the same platform with the same data. 6AI that handles the intake: AI agents take incidents from first report to detailed ticket — asking the right questions, finding fixes, and escalating only when needed. 3 What comes to mind when you think about deploying a new service desk solution or replacing one that you have outgrown? Slow setup, a steep learning curve, and lots of tools that don't work together? ITSM Foundation is different. Preconfigured defaults, 100+ ready-to-use catalog items, and an AI setup agent get your team running quickly. And because it's built on the ServiceNow AI Platform, expanding into HR, Finance, or other departments doesn't mean starting over — it means turning on what's already there. Placeholder for product image A catalog that's ready when you are: 100+ pre- built entries for the most common IT requests, ready to go from day one. 2 DATASHEET Benefits © 2026 ServiceNow, Inc. All rights rese rve d. ServiceNow, the ServiceNow logo, and othe r ServiceNow marks are trademarks and/o r registered trademarks of Service Now, Inc. in the United States and/or other countries. Other company name s, product names , and logos may be trademarks of the respe ctive companies with which they are associated. Less manual work for every team AI agents handle triage, draft resolution notes, and surface relevant knowledge articles, so your teams spends their time solving problems instead of logging them. More efficient resolution When someone reports an issue, AI collects context upfront, tries to resolve it on the spot, and only escalates with a complete ticket. Less back-and-forth for everyone. An investment you never outgrow ITSM Foundation runs on the ServiceNow AI Platform. Your AI, data, and workflows stay connected from day one. Upgrade your ITSM capabilities when your needs change. Expand to Service Operations, IT Asset Management, or departments beyond IT. No re-platforming. No migration. Learn more about ITSM Foundation Contact us Contact us View demos View demos 23%* Faster incident resolutions 41%* Requests handled with AI Core capabilities Incident Management with AI Agents AI handles summarization, triage, and knowledge article search, so your team works from context, not guesswork. Intuitive Requester Portal Employees create incidents and requests through a conversational interface that feels natural and gets the details right the first time. Knowledge Management Increase self-service and resolution efficiency with an easy-to-search and self- populating knowledge base. Asset Management & CMDB One place to see and manage every asset across your infrastructure. The CMDB gives your team a single trusted view of what you have and how it connects. Service Catalog 100+ pre-built entries covering the most common IT requests. No configuration required. Teams and Slack integration Meet employees where they work and support adoption. Integration Hub Pre-built connections to hundreds of other systems out of the box *Forrester Certified. All figures are based on metrics collected from ServiceNow customers, comparing their experience before and after using ServiceNow, as part of Forrester Consulting Total Economic Impact studies and additional customer interviews.