ServiceNow® Legal Request Management Employees rely on in-house legal departments to mitigate risk and address critical business requirements. Legal requests often originate from email and point tools, making it difficult to classify, prioritize, and assign requests. This results in slow and untimely responses to more important legal matters. With ServiceNow Legal Request Management, deliver employee-centric service experiences with 24/7 legal service help. Reduce the need for additional headcount and eliminate time spent in spreadsheets with intelligent intake workflows that automatically categorize and assign requests to the right legal teams. Legal Self-Service Deliver legal services at the speed of business. Deflect repetitive and common legal requests with unified and omni-channel employee experiences and help your legal teams prioritize legal requests to boost productivity. • Employee Center, a single destination to self-service requests across Legal, IT, HR & Workplace. Deflect repetitive legal requests and drive legal workflows across the enterprise • Virtual Agent, automate responses 24x7 to deflect repetitive questions • Knowledge Base, empower employees to self-service answers, offering guidance to common common legal requests and company policies • Legal Catalog, a library of common legal services accessible from Employee Center to initiate legal workflows • Legal Catalog Builder, quickly create and deploy new legal intake forms with practice area routing rules to address simple legal workflows • Legal Practice Apps, gain faster time to value with OOTB workflows that meet in • Legal Counsel Center, a unified view for legal practitioners to view, assign, and prioritize all open legal requests • Storage Integrations, connect into Box, One Drive, Google Drive to store critical attachments and efficiently respond to requests A unified enterprise service experience Employee Center offers a single entry point for employees to self-service legal information and requests from any device. Automate responses for common legal requests with virtual agent or knowledge base articles. Employees can easily view relevant legal catalogs to self-service requests with intake forms that ensure their questions are routed to the correct teams. For example, when a sales employee submits a contract request on Employee Center, ServiceNow’s intelligent enterprise workflows intelligently routes the request to the right legal team, shielding backend complexity from employees. Boost legal practitioner productivity with a simple legal counsel experience With Legal Counsel Center, provide a unified view of all assigned and open legal requests, organized by practice area. Replace unstructured emails with automated request workflows initiated on the Employee Center. Legal teams can automatically categorize requests, assign legal practitioners, and securely task employees on a limited access basis for legal discovery and artifact gathering. Work on multiple requests concurrently and save time previously wasted on manually classifications. Jumpstart productivity with Legal Practice Apps With Legal Practice Apps, accelerate time to value with pre-packaged, out-of-the-box legal intake forms and routing assignments for digital forensics, stock preclearance and simple contracts. Legal teams can track additional request types to identify new potential workflows, prioritizing their legal transformation based on real scenarios.