Now Assist for Strategic Portfolio Management Drive customer value faster with Generative AI We live in a business environment with unprecedented opportunities and challenges. Making the right investment choices to empower your business is critical, especially when it comes to digital transformation. Technology isn’t an end in itself—it’s there to enable business outcomes that let your business be more competitive, efficient, agile, and innovative. To unleash the power of technology, you need to close the gap between strategy and delivery, aligning everything you do with creating internal and external customer value. That alignment starts with seamless communication channels, allowing demands and feedback to flow easily and efficiently from your business stakeholders to your technology organization. However, the reality is typically different. Technology teams waste precious time sifting through huge volumes of hard-to-understand, unprioritized product feedback. Often, they simply default to taking the latest feedback due to lack of time, rather than uncovering and prioritizing the true gems that lead to high-value initiatives. Similarly, business stakeholders struggle with onerous demand-intake processes, inhibiting the free flow of identified needs and resulting in missed innovation opportunities. Accelerate business alignment with Now Assist for Strategic Portfolio Management With Now Assist for Strategic Portfolio Management, you break down barriers between business stakeholders and your technology team. It uses the power of Generative AI (GenAI) to ensure that business demands and feedback are communicated clearly, efficiently, and effectively. How? Now Assist delivers a frictionless demand intake process for business stakeholders, letting them quickly and easily capture demands using an intuitive conversational interface. It also lets product managers and other technology team members quickly assess and prioritize product feedback by automatically condensing lengthy and often cryptic enhancement requests into short summaries that are easy to understand and evaluate. As a result, you identify and drive customer value faster, accelerating alignment and delivering better business outcomes. Benefits Increase agility Respond faster to business and customer needs with simplified, streamlined demand and product feedback intake processes that empower stakeholders to respond faster and more efficiently to customer needs. Transform experiences Transform the business stakeholder experience, providing an intuitive conversational interface that streamlines demand creation— increasing adoption of the demand intake process by making it easy to use. Accelerate productivity Give product managers easily understood product feedback summaries, letting them quickly and easily assess and prioritize feedback—saving them time and allowing them to take on additional high-value work. Easily capture business demands with an intuitive conversational interface © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN-DataSheet-Name-01012024 servicenow.com Making it easy for business stakeholders to capture demands Replace onerous demand forms with an intuitive chat interface that business stakeholders can access using familiar collaboration tools. Lead stakeholders quickly and easily through demand intake, using GenAI to guide them step-by- step. Get better insights into business needs by simplifying and streamlining how stakeholders enter demands, increasing their adoption of the demand process Intelligently summarize product feedback Give product managers and other team members easy-to-understand product feedback integrated directly into their familiar strategic planning workflows. Leverage the power of GenAI to turn lengthy and often cryptic business input into concise summaries, lowering the time and effort needed to assess and prioritize feedback. Avoid missing high-value feedback while freeing up scarce resources to drive your roadmaps, strengthening business alignment and accelerating delivery of customer value. Quickly understand and assess feedback with short, easily understood summaries Powered by the Now LLM Now Assist for Strategic Portfolio Management uses the Now LLM, a purpose-built large language model that’s designed to support ServiceNow operational and business workflows. Unlike generic third-party LLMs, the Now LLM is trained on anonymized data drawn from across the ServiceNow customer base, giving it deep insights into how work gets done on the ServiceNow platform. This results in more accurate, meaningful, and streamlined interactions with ServiceNow users, building trust, delivering more value, and increasing GenAI adoption.