Operational Technology Visibility data sheet

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Provide better experiences

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Resolve issues faster

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Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

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Enterprise Architecture

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Automate cloud governance for better compliance, security, and costs.
Operational Technology Management

Protect your OT environment and improve uptime.
IT Asset Management

Control costs and minimize risks across the IT asset lifecycle.
IT Operations Management

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IT Service Management

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ServiceNow Cloud Observability

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Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.
Digital End-user Experience

Improve your employees' endpoint technology experience.
Enterprise Asset Management

Streamline how you manage the full lifecycle of complex assets that keep your business running.

CRM

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Customer Service Management

Empower self-service, boost agent productivity, and speed up resolution.
Field Service Management

Optimize scheduling, empower technicians, and reduce unneeded visits.
Sales and Order Management

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Configure, Price, Quote

Use AI to simplify and accelerate sales across all channels.
Sales Automation

Automate busywork and close more deals faster.
Financial Services Operations

Provide resilient financial services operations for enhanced experiences.
Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and improve operational performance.
Sales and Order Management for Technology Providers

Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Sales and Order Management for Telecommunications

Grow revenue with AI-powered experiences across sales, fulfillment, and services.
Public Sector Digital Services

Modernize and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

Security and Risk

Minimize the risk, impact, and cost of securing your business.

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Security Operations

Mount an effective defense against security threats and attacks.
Security Incident Response

Respond fast to evolving threats while optimizing security operations.
Unified Security Exposure Management

Identify, prioritize, and remediate vulnerabilities across the business.
Threat Intelligence Security Center

Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk program.
Identity Security

Take control of risk across human, non-human, and AI agent identities with Veza from ServiceNow.

Employee Experience

Automate the busywork, so that you can unleash your talent on the big work.

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HR Service Delivery

Give employees instant answers, guidance, and fast issue resolution.
Talent Development

Make AI and skills-driven talent planning and development decisions.
Legal Service Delivery

Modernize operations to make faster decisions and grow productivity.
Workplace Service Delivery

Automate desk bookings, manage facilities, and optimize operations.
Accounts Payable Operations

Automate invoice ingestion and pay suppliers accurately.
Sourcing and Procurement Operations

Deploy easy-to-follow procurement processes.
Supplier Lifecycle Operations

Streamline supplier onboarding, collaboration, and performance management.
ServiceNow EmployeeWorks

The front door for your entire workforce to search and act across systems.
Enterprise Service Management

Unify IT, HR, and workplace services with AI on one platform

App Development

Build custom apps fast while enhancing developer and business expert productivity.

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App Engine

Build apps that automate manual work and modernize legacy processes.
Build Agent

Vibe code enterprise apps from the tools you already use, governed and deployed on ServiceNow.

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Automotive

Put your automotive operations in overdrive with a single AI platform.
Banking

Future-proof your bank with one AI platform.
Consumer Packaged Goods

Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs, and deliver quality care with a single AI platform.
Insurance

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Life Sciences

Accelerate innovation, in and out of the lab, with one AI-powered platform.
Manufacturing

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Nonprofit

Learn how to do more with less while making your nonprofit organization more agile and effective.
National Government

Deliver secure experiences for civilian, defense, and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
Telecom

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Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.
Reference documentation

Find APIs, libraries, and supplemental materials for working with the ServiceNow AI Platform.
Guides

Read technology overviews and recommendations for innovating on the ServiceNow AI Platform.
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Meet fellow creators and gain insights from the community.
Design

Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.

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Knowledge 2026

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Livestream

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AI Agent Stories

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HR Stories

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CRM Stories

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Public Sector/Government Stories

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AI

Insights on AI strategy, automation, and the future of intelligent workflows.
CRM

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IT Service Management

Deliver IT services to your users all through a single cloud-based platform.
Customer Service Management

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IT Operations Management

Get visibility into infrastructure and services, prevent outages, and expand operational agility.
ServiceNow AI Platform

Automate processes and develop, run, and manage applications.

What’s new in AI experiences

Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights.

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Customer Service Management

Deliver exceptional service, empower customers, and enhance their experience.
IT Service Management

Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.
Employee Service Management

Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.
Telecommunications Service Management

Unify telecom operations and deliver proactive care with quality and availability for services.
Governance, Risk, and Compliance

Build an integrated risk program, enhance decision-making, and improve performance with automation.
Security Operations

Accelerate response and strengthen security posture with SecOps workflows.

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Operational Technology Visibility data sheet

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ServiceNow Operational Technology Visibility creates and maintains operational technology inventory for organizations. It identifies operational technology devices in the context of production processes and provides insights into asset availability, traits, and dependencies.

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Data

Workflows

ServiceNow Otto

RaptorDB

Process Mining

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ServiceNow AI Control Tower

Security

App Engine

ServiceNow Store

Responsible AI

Provide better experiences

Resolve issues faster

Create and automate workflows

Enterprise Architecture

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Operational Technology Management

IT Asset Management

IT Operations Management

IT Service Management

ServiceNow Cloud Observability

Strategic Portfolio Management

Digital End-user Experience

Enterprise Asset Management

Customer Service Management

Field Service Management

Sales and Order Management

Configure, Price, Quote

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Sales and Order Management for Technology Providers

Sales and Order Management for Telecommunications

Public Sector Digital Services

Telecommunications Service Management

Technology Provider Service Management

Security Operations

Security Incident Response

Unified Security Exposure Management

Threat Intelligence Security Center

Integrated Risk Management

Third-party Risk Management

Security Posture Control

Privacy Management

Identity Security

HR Service Delivery

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Legal Service Delivery

Workplace Service Delivery

Accounts Payable Operations

Sourcing and Procurement Operations

Supplier Lifecycle Operations

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Banking

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Insurance

Life Sciences

Manufacturing

Nonprofit

National Government

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