ServiceNow Security Center The business challenge System administrators play a critical role when it comes to man aging systems. They are responsible for managing, maintaining, configuring, troubleshooting, and ensuring that the system is secure. As organizations experience an increasing number of security threats an d attacks, system administrators need to have better visibility into their security to be better prepared to deal with these threats. They need to be able to quickly identify security misconfigurations, identify risky behavior and potential threats which might leave them vulnerable to attacks. They need guidance and access to security best practices to consistently improve their organization’s security posture an d quickly address security related issues. The ServiceNow solution ServiceNow Security Center is des igned to help system administrators improve their overall security posture and ensure their workflows and instances are secure on the Now Platform. Security Center addresses challenges such as security misconfigurations, identifying potential security threats an d risky behaviors. Security Center is an application that consists of a set of integrated and purpose- built tools to help the Now Platform system administrators maintain the highest levels of security conf iguration and security monitoring. Security Center consists of various tools: Security Hardening: Allows admins to understand the extent to which their ServiceNow instance hardening configurations conform with the 200+ recommendations. Admins can calculate their complia nce score to understand an d improve their hardening settings based on ServiceNow’s best practices. Security Scanner: Allows admins to scan their instance against a set of recom mended security checks to identify misconfigurations or insecure behaviors. The tool also simplifies the process to create additional and/ or different security scans for different purposes and track the results over time. Security scans ca n be scheduled or triggered manually as needed. Benefits Enhance your security posture for ServiceNow instances with built-in recommendations and security best practices Monitor and analyze critical security events for potential threats and risky behavior Increase compliance levels based on ServiceNow’s recommendation and security best practices Ensure compliance and security audit readiness by creating your own customized security scans Real-time insights and seamless user experience creating your own dashboard to monitor security events Manage your ServiceNow instances confidently by utilizing built-in learning resources including security best practices Security Metrics: Allows admins to monitor 80+ different security events over time to identify potential security threats or anomalous behaviors. Admins can set thresholds for any event trend to generate email notifications when exceeded, visualize and analyze security events in multiple ways by exporting the data or creating dashboards with the events that are most important to them. Critical Updates: Empowers admins to adopt existing critical security updates that are already present in their instance and require intervention due to customization. The tool provides clear timelines and helps customers to plan and prioritize these updates before the due date. It also provides clear step by step guidance for each update. Security Best Practices: Allows admins to review security best practices recommended by ServiceNow, easily identify the ones that would improve their security the most and then follow step-by-step directions to implement them quickly. Security Postu re Da sh boards : Allows admins to view all of their critical security KPIs across all of their instances in a single place and allows them to configure the dashboard to fit their preferences and needs. © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other compa ny names, product names, and logos may be trademarks of the respective companies with which they are associated. servicenow.com Security Event Not ificat ion: Allows admins to easily create policies withou t creating code that trigger notifications when users or sy stem account take actions in the Now Platform that might be risky or inappropriate. Security Banner Announcements: Allows ServiceNow to tr igger new ban ners in customers' instances that are v isible to sy stem adminis trators and inform them of n ew, urgent security threats in a timely manner, and provides a link to more detail s. Security Learning: Admins can access a central repository of security resources providing easy and complete access to ServiceNow security and complian ce guides, release notes, docum ents , portals, and other resources. Secur ity Center i s available free of charge. Organizations us ing Secur ity Center can improve th eir security postu re, strengthen their compl iance levels , and do so with a seamless user interface.